How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kaspersky Lab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then just wait on the line
Below are some clips we've found from Kaspersky Lab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling.
Please listen carefully as our menu items may have changed.
For help with your home product, such as Kaspersky antivirus, Internet security, total security, and Kaspersky Security Cloud, press one.
For help with your business or enterprise product, such as SPHERESDY Endpoint cloud, Endpoint security, security center, or security for virtualization, press two.
For new business and enterprise sales You have reached Kaspersky Home Products support line.
Please listen carefully as our menu may have changed."
Excerpt from a call with Kaspersky Lab
Tuesday, January 9, 2024 8:23 AM
The first phone menu
"Thank you for calling Kaspersky.
Please listen carefully as our menu items may have changed.
To repeat these options, press five.
For help with your home product, such as the antivirus, Internet security, total security, and Kaspersky Security Cloud, press one.
For help with your business or enterprise product, such as the firstly endpoint cloud, endpoint security, security center, or security for virtualization, press two."
Excerpt from a call with Kaspersky Lab
Wednesday, April 3, 2024 7:29 PM
What are the hours and when should I call?
Kaspersky Lab operates the call center for this 866-328-5700 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaspersky Lab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaspersky Lab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaspersky Lab is Sunday.The most busy day to call is Saturday, which averages 467% more phone calls by comparison.Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Kaspersky Lab is Thursday.
Why call this Kaspersky Lab number?
Below is a sample of recent calls to Kaspersky Lab, and their purpose. Are any of these similar to the reason you are trying to call?
Caller verification: "Is this the right number?"
- From a call lasting 2m 17s , Feb 24, 2024 3:22 PM
Issue with activation code: "I wanted to cancel one, but I didn't actually get an activation code for the standard."
- From a call lasting 10m 32s , Feb 24, 2024 1:34 PM
Issue with upgrade notifications: "Every time I open my laptop, a window pops up about Kaspersky upgrade and it's covering the entire screen, making it impossible to access other options."
- From a call lasting 16m 30s , Jan 9, 2024 8:23 AM
More Ways to Contact Kaspersky Lab Customer Service
There are of course other ways to contact Kaspersky Lab customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kaspersky Lab will reply our your email.
As a last, sometimes only, resort- Kaspersky Lab customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kaspersky Lab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaspersky Lab agent. This phone number is Kaspersky Lab's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-328-5700 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Kaspersky Lab first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Kaspersky Lab has 1 phone number. It's not always clear what is the best way to talk to Kaspersky Lab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaspersky Lab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaspersky Lab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.