Toll-free · Press 4, then enter medical record number · Please briefly tell me the reason for your call.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kaiser Permanente - California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Here is how our research team describes the way the Kaiser Permanente - California phone system greets you: Request medicine for a positive COVID test: press 1; otherwise, stay on the line to speak with someone.
Below are some clips we've found from Kaiser Permanente - California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Kaiser Permanente appointment and medical advice services.
If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
Stay protected this winter with updated COVID vaccine recommended by CDC for members six months and older especially those sixty five and over, pregnant, or with medical conditions.
Visit My Doctor online for the nearest location and hours for flu and COVID vaccines.
Evisits are also available online and provide care for common symptoms COVID treatment, and RSV vaccinations.
If you're calling for information about the flu, say flu information.
For details about flu clinic locations, say locations.
To continue with self-service appointments or other options, say continue.
Main menu. Which would you like?
I didn't get that. Say prescription refills or press one.
Automated appointments or press two. You can also say staff member, or press zero.
I didn't get that."
Excerpt from a call with Kaiser Permanente - California
Wednesday, January 3, 2024 3:12 PM
They may ask you to say or enter information
"Welcome the Kaiser Permanente appointment and medical advice services.
If you think you are having a medical or psychiatric emergency hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
If you're calling for information about the flu, say flu information.
For details about flu clinic locations, say locations.
To continue with self-service appointments or other options, say continue.
Main menu. Which would you like?
Say prescription refills or press one.
Automated appointments or press two. You can also say staff member, or press zero.
You'd like to speak with a representative. Right?
I didn't understand that.
You'd like to speak with a rep Please say or enter your medical record number."
Excerpt from a call with Kaiser Permanente - California
Thursday, April 11, 2024 3:06 PM
The first phone menu
"Welcome to the Kaiser Permanente appointment and medical advice services.
If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
If you are experiencing cold, flu, or COVID symptoms, you can go to k p dot org to complete an evisits to receive advice, Paxlovid treatment if you recently tested positive for COVID, and schedule a vaccine appointment.
If you're calling for information about the flu, say flu information.
For details about flu clinic locations, say locations.
To continue with self-service appointments or other options, say continue.
I didn't understand that.
If you're calling for information let's try this a different way.
For information about the flu, press one.
For details about flu clinic locations, press two.
To continue with self-service appointments or other options, press three."
Excerpt from a call with Kaiser Permanente - California
Monday, February 12, 2024 3:50 PM
What are the hours and when should I call?
Kaiser Permanente - California operates the call center for this 866-454-8855 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 171 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - California is Sunday.The most busy day to call is Thursday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 171 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Kaiser Permanente - California is Friday.
Why call this Kaiser Permanente - California number?
Below is a sample of recent calls to Kaiser Permanente - California, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with sending medical records: "I need to have you guys send some papers over to my recruiter, like, my labs and stuff."
- From a call lasting 8m 45s , Apr 11, 2024 3:06 PM
Health concern: "I feel kind of funny right now is I feel like he wants to throw up."
- From a call lasting 9m 14s , Feb 21, 2024 4:18 AM
Assistance with changing PIN: "I need to change my PIN number for my line in."
- From a call lasting 25m 10s , Feb 12, 2024 3:50 PM
Scheduling new appointment: "I wanna see if I can make appointment scheduled with my new doctor."
- From a call lasting 6m 21s , Jan 31, 2024 10:32 PM
Missed phone appointment: "I've been waiting two days for this phone call, and obviously, it's not happening."
- From a call lasting 26m 3s , Jan 13, 2024 5:35 PM
More Ways to Contact Kaiser Permanente - California Customer Service
There are of course other ways to contact Kaiser Permanente - California customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kaiser Permanente - California provides this option.
As a last, sometimes only, resort- Kaiser Permanente - California customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kaiser Permanente - California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - California agent. This phone number is Kaiser Permanente - California's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-454-8855 include Contact support, Billing issue, ID cards, Find a provider and other customer service issues. Rather than trying to call Kaiser Permanente - California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Kaiser Permanente - California has 2 phone numbers. It's not always clear what is the best way to talk to Kaiser Permanente - California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaiser Permanente - California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.