Jersey Central Power & Light (JCP&L) Phone Number

Call Jersey Central Power & Light (JCP&L) customer service faster with GetHuman

  • Calls Jersey Central Power & Light (JCP&L)'s Customer Service department
  • The average hold time is 13m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:30pm
  • Popular issues for this call center: Setup Service, Cancel My Services, Meter Reading, Service issue, and Complaint.
  • Reach a live Jersey Central Power & Light (JCP&L) agent: Say "Operator" at each prompt
  • What you hear when you call: In a few words, tell me how I can help you today?

What to expect when you call

Heard when the phone system first answers
"Welcome to Jersey Central Power and Light, a first energy company. Your call may be monitored or recorded for quality Although our call center is closed, I'm here to help you at all times. Hello?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Friday, January 12, 2024 11:48 PM
They may need the phone number on your account
"Billing or account question. What's the ten digit phone number associated with your account?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Wednesday, February 7, 2024 11:26 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Jersey Central Power and Light. A first energy company.
Your call may be monitored or recorded for quality.
Greetings. I'm your automated assistant. Using a short phrase, please describe why you're calling today."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Friday, February 2, 2024 6:12 PM
They may ask you to say or enter information
"I still didn't understand what you said.
Reducing any background noise may help me.
Here are some additional topics I can help you with. Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Thursday, January 11, 2024 12:33 AM

Jersey Central Power & Light (JCP&L) Customer Phone Number 800-962-0383 - Stats

Phone number to dial800-962-0383
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:30pm
Average wait13 minutes
Current wait16 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication78%
Quality of help51%
Customer votes3,221
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Jersey Central Power & Light (JCP&L)'s Best Toll-Free/800 Customer Phone Number

This is Jersey Central Power & Light (JCP&L)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jersey Central Power & Light (JCP&L) agent. This phone number is Jersey Central Power & Light (JCP&L)'s Best Phone Number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-0383 include Setup Service, Cancel My Services, Meter Reading, Service issue, Complaint and other customer service issues. The Jersey Central Power & Light (JCP&L) call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, Jersey Central Power & Light (JCP&L) has 3 phone numbers. It's not always clear what is the best way to talk to Jersey Central Power & Light (JCP&L) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Jersey Central Power & Light (JCP&L) - by phone or otherwise

While 800-962-0383 is Jersey Central Power & Light (JCP&L)'s best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Jersey Central Power & Light (JCP&L) customers, is by calling their 800-662-3115 phone number for their Billing department. Besides calling, the next favorite option for customers looking for help is via 800-662-3115 for Billing. If you think this information is inaccurate or know of other ways to contact Jersey Central Power & Light (JCP&L) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Jersey Central Power & Light (JCP&L).

What is GetHuman's Relationship to Jersey Central Power & Light (JCP&L)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Jersey Central Power & Light (JCP&L). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Jersey Central Power & Light (JCP&L), including their website / help desk and their Twitter handle. Visit our Jersey Central Power & Light (JCP&L) Customer Service page for more information.
Jersey Central Power & Light (JCP&L) Customer Service

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