Intel Customer Service

Phone Number & Contact Information

800-538-3373
Toll-free·Calls Customer Service·Most popular Intel number
Q:How do I get a live human at Intel?
A:Press 0
Q:Does Intel offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 164 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Intel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Intel phone system greets you: Existing ticket, press 1. Resource and documentation center, press 1. Access and entitlement & log-in issues, press 2.
Below are some clips we've found from Intel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Intel. This call may be recorded for quality purposes.
If you do not wish your call to be recorded, please press the hash key now.
If you have an existing ticket, please press one."
Excerpt from a call with Intel
Thursday, January 18, 2024 7:21 PM

What are the hours and when should I call?

Intel operates the call center for this 800-538-3373 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Intel is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Intel is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Intel staffs the call center well on Friday.

My Experience Calling 800-538-3373

Oct 6, 2023

I work in IT at a warehouse and support several Intel products, so when I started to notice an issue with some of them, I went online to find a customer service number. That is how I stumbled onto this number, and to be completely honest, it worked wonderfully. In fact, I have sat on hold with a lot of technical companies, and I am very impressed by how quickly I was able to get through the directories and to a live person. Overall, it only took me a minute or so to talk to a person. 

The only downside to calling Intel with this number is that the options aren't very clear. Neither option was really the best for my situation, but I just chose one blindly and was able to get to a customer representative who helped me with my technical issue. So, I guess it works well enough, but some people might be calling about warranty support or Intel products, in which case there really isn't a good option. 

At any rate, I called Intel around 4 p.m. on a Thursday night. When I called, I was greeted with a message that said, "Thank you for collecting Intel. This call might be recorded for quality purposes. If you do not wish your call to be recorded, please press the # button." Then, after a brief pause, it stated, "If you have an existing ticket, please press 1." I didn't have a ticket because this was a new problem, so I waited through a 10- to 15-second pause. 

Then, it told me that the menu changed so I should pay attention. I got the vague options, which once again didn't really fit my issue. It said, "For resource and documentation center, press 1. For access and entitlement for business applications or for log-in issues, press 2. To repeat the menu, press 9." 

I chose 1 because it was the best of the options. Within seconds, the phone made a ringing noise, and before the ring even finished, a customer service agent named Valerie answered. She spoke easily and was easy to understand. Overall, while the phone directory wasn't really helpful, the customer service agent was, and that was really the only reason I was calling. I wouldn't hesitate to call Intel again if I needed any help because it only took me about a minute to reach someone. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Intel Customer Service

There are of course other ways to contact Intel customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/intelsupport - Technical Support
Use the link to connect with customer service through Twitter
Intel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Intel's website
As a last, sometimes only, resort- Intel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Intel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intel agent. This phone number is Intel's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-3373 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Intel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Intel has 1 phone number. It's not always clear what is the best way to talk to Intel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Intel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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