How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this IndiGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this IndiGo number should go right to a real human being
Below are some clips we've found from IndiGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Indigo customer service.
For service in English, please press one.
This call may be recorded for training and quality purposes.
To help us serve you, please have your order number and account information available.
Please select from the following menu options.
If you have placed an order, please press one."
Excerpt from a call with IndiGo
Friday, January 5, 2024 1:39 PM
In fact, much of this information on this page is superfluous because this IndiGo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
IndiGo operates the call center for this 800-832-7569 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IndiGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IndiGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IndiGo is Tuesday.The most busy day to call is Friday, which averages 54% more phone calls by comparison.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call IndiGo is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that IndiGo staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this IndiGo number?
Below is a sample of recent calls to IndiGo, and their purpose. Are any of these similar to the reason you are trying to call?
Account status inquiry: "I am calling to see what the status of my account is."
- From a call lasting 20m 49s , Apr 17, 2024 2:44 PM
Changing passenger name: "I need to change the passenger name on a booked flight."
- From a call lasting 1m 55s , Apr 8, 2024 4:46 PM
Misdirected money inquiry: "I need that money or any of the money whatever."
- From a call lasting 1m 11s , Mar 27, 2024 12:54 PM
Card application status: "I applied for a card but haven't received it yet, not sure if there's anything else I need to do."
- From a call lasting 3m 2s , Mar 23, 2024 4:54 PM
Caller verification: "Hi. My name is Mike Hasberry."
- From a call lasting 2m 36s , Mar 23, 2024 4:51 PM
Expired voucher extension: "Hi, can you extend my expired voucher by a few days so I can use it?"
- From a call lasting 16m 38s , Mar 16, 2024 4:01 PM
Billing issue inquiry: "I received a fee in March that I didn't know about and I thought my Indigo card was closed."
- From a call lasting 2m 52s , Mar 1, 2024 7:51 PM
Language assistance: "Are you speaking Hindi?"
- From a call lasting 1m 39s , Feb 27, 2024 1:21 PM
Unauthorized credit card on report: "I haven't opened anything up, I ain't even got no card, so I don't understand how that's showing up on my report."
- From a call lasting 1m 48s , Feb 21, 2024 5:23 PM
Inquiry about card activation: "I submitted proof of identity for my card activation and wanted to know if the hold has been lifted."
- From a call lasting 2m 13s , Feb 11, 2024 9:29 PM
Conclusion and closing notes
This is IndiGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IndiGo agent. This phone number is IndiGo's best phone number because 38,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-832-7569 include Return/refund, Technical support, Billing issue, Complaint, Change or cancel order and other customer service issues. The IndiGo call center that you call into has employees from India and is open Mon-Fri 9am-7pm ET according to customers. In total, IndiGo has 1 phone number. It's not always clear what is the best way to talk to IndiGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for IndiGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IndiGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.