Toll-free · For Dental Preventative Plus · Press 1 for dental. Press 2 for vision.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Humana phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Here is how our research team describes the way the Humana phone system greets you: For the medical plan, press 1. For the dental plan, press 2. For the vision plan, press 3.
Below are some clips we've found from Humana's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"You're calling for something else. Right?
K. How can we help you today?"
Excerpt from a call with Humana
Tuesday, March 26, 2024 10:26 PM
They may ask you to say or enter information
"You've reached the Humana Dental and Vision enrollment and information center.
Calls may be recorded for quality assurance.
What would you like to do? You can say shop for a new plan, change an existing plan, or it's something you'd like to you'd like to speak with an agent."
Excerpt from a call with Humana
Friday, April 12, 2024 2:41 PM
The first phone menu
"You've reached the Humana Dental and Vision enrollment information center.
Calls may be recorded for quality assurance.
What would you like to do? You can say shop for a new plan, change an existing plan, or hit something else.
What would you like to do? Say shop for a new plan or press one.
Change an existing plan or press two, or if something else or press three."
Excerpt from a call with Humana
Thursday, March 28, 2024 1:08 PM
What are the hours and when should I call?
Humana operates the call center for this 877-877-1051 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 824 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Humana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Humana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Humana is Wednesday.The most busy day to call is Tuesday, which averages 58% more phone calls by comparison.Again, this is based on a sample of 824 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Humana is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Humana staffs the call center well on Wednesday.
Why call this Humana number?
Below is a sample of recent calls to Humana, and their purpose. Are any of these similar to the reason you are trying to call?
Checking dental plan balance: "I just wanna know how much I have left out of the three thousand for my dental work."
- From a call lasting 13m 52s , Apr 15, 2024 8:37 PM
Discussing diabetes medicine options: "I wanted to discuss the prices and options for my diabetes medicine with my doctor."
- From a call lasting 14m 46s , Apr 15, 2024 4:59 PM
Payment inquiry for father: "Can you tell me he's getting another one?"
- From a call lasting 9m 32s , Apr 12, 2024 7:07 PM
Clarifying insurance coverage: "Well, I don't have Medicare. I have vision."
- From a call lasting 6m 14s , Apr 2, 2024 3:27 PM
Understanding dental care reimbursement: "I just want to know how I use my dental plan because I went to a dentist, and they said for me to use our plan, the Humana Dental Care would have to reimburse me if I went there."
- From a call lasting 22m 54s , Apr 2, 2024 2:43 PM
Checking balance without ID: "I don't have my ID number, but I'm trying to check my balance."
- From a call lasting 4m 43s , Mar 31, 2024 3:23 PM
Requesting member ID number: "I need my member ID number."
- From a call lasting 2m 47s , Mar 29, 2024 9:23 PM
Ordering new insurance and Medicaid cards: "I've got a new plan and I'm needing to order a new card, and I also got my Medicaid back so I need a spending card."
- From a call lasting 10m 7s , Mar 27, 2024 1:44 AM
New member inquiry: "I just want to know how I can utilize my stipend each month as a new member."
- From a call lasting 7m 56s , Mar 26, 2024 4:29 PM
Billing inquiry for prescription plan: "I'm calling about the threatening letter that my prescription drug plan is going to cancel because I didn't pay some sort of balance, and I bought a plan without any monthly fees."
- From a call lasting 5m 50s , Mar 25, 2024 9:24 PM
More Ways to Contact Humana Customer Service
There are of course other ways to contact Humana customer service besides the phone. Below we list the best ones, by medium.
Humana, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Humana customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Humana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Humana agent. This phone number is Humana's best phone number because 22,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-877-1051 include Account Access, Make a Claim, Check on a Claim, Update Account Info, Coverage Question and other customer service issues. The Humana call center that you call into has employees from San Antonio, TX / Nicaragua and is open Mon-Fri 8am-8pm ET according to customers. In total, Humana has 5 phone numbers. It's not always clear what is the best way to talk to Humana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Humana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Humana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.