Honeywell Customer Service

Calling Honeywell only works if you dial between Monday and Friday from 6 a.m. to 6 p.m. Eastern time. If you miss this window, there is no other option at your disposal.

There's no way to leave any kind of message, call-back number or anything that suggests that you might want to get in touch with Honeywell after hours. The system will hang up automatically after giving the customer this information, preventing them from being able to contact Honeywell in any way outside of normal business hours.

Given that Honeywell works customers on a B2B basis as opposed to working with individual customers, it makes sense that it has chosen to stick to conventional business hours. The companies and industries that would use Honeywell aren't likely to be in situations where they need to get an immediate response, and there's little reason for Honeywell to require a message when the customer is likely going to close after hours as well.

It also seems that this number is essentially an insider number for Honeywell. The company doesn't appear to broadcast it on their website as one of their preferred methods of communication. Instead, it highlights either checking out one of its FAQ pages or sending a message via e-mail to be returned when someone does come back to the office. If a customer really needs to reach Honeywell and it's outside of normal hours, the e-mail form does provide at least one way to get in touch with someone.

Honeywell does post the number on its website, but you either have to search for the number actively or scroll all the way to the bottom of the page before you can use this information. This phone number works as a toll-free option in both the United States and Canada. Any other country receives an additional number that is billed separately and is only for international customers.

Without knowing how much time is spent on waiting and how much time is lost to a lack of productivity, it's impossible to determine whether or not this is an effective way to start communicating with Honeywell. The company seems to offer a reasonable alternative by pushing people toward its website, but the fact remains that for some companies, working with Honeywell isn't possible unless you can adjust your speed to match theirs.

That's something I'm not a fan of, as Honeywell has had a hard time getting these up to its established level. Offering the e-mail option does help, but it's slower and doesn't work if someone does need assistance right away.

Based off this call, it's impossible to tell if calling this number would be effective or not. It might be if you call before 6 p.m., but if not, there's little reason to call Honeywell.