Toll-free · Calling this Highmark Blue Cross Blue Shield number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Highmark Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Highmark Blue Cross Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Highmark.
If you are a member but do not have Highmark as your medical insurance, press one.
All others, press two or remain on the line.
Your call may be monitored or recorded.
For quality and training purposes. Are you the member?"
Excerpt from a call with Highmark Blue Cross Blue Shield
Wednesday, January 3, 2024 12:41 AM
The first phone menu
"Thank you for calling Highmark. If you are a member, but do not have Highmark as your medical insurance, press one.
All others, press two or remain on the line."
Excerpt from a call with Highmark Blue Cross Blue Shield
Friday, February 23, 2024 1:39 PM
What are the hours and when should I call?
Highmark Blue Cross Blue Shield operates the call center for this 800-241-5704 phone number 8am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Highmark Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Highmark Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Highmark Blue Cross Blue Shield is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Highmark Blue Cross Blue Shield is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Highmark Blue Cross Blue Shield staffs the call center well on Monday.
Why call this Highmark Blue Cross Blue Shield number?
Below is a sample of recent calls to Highmark Blue Cross Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking enrollment information: "I've wanted to get to somebody that could help me and answer some questions about enrollment."
- From a call lasting 5m 55s , Mar 5, 2024 1:54 PM
More Ways to Contact Highmark Blue Cross Blue Shield Customer Service
There are of course other ways to contact Highmark Blue Cross Blue Shield customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Highmark Blue Cross Blue Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Highmark Blue Cross Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Highmark Blue Cross Blue Shield agent. This phone number is Highmark Blue Cross Blue Shield's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-241-5704 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Highmark Blue Cross Blue Shield first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Highmark Blue Cross Blue Shield has 3 phone numbers. It's not always clear what is the best way to talk to Highmark Blue Cross Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Highmark Blue Cross Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Highmark Blue Cross Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.