Toll-free · Press 3 · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
Toll-free · Press 0, then wait · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hertz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Next, must select an option 1-3.
Here is how our research team describes the way the Hertz phone system greets you: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
Below are some clips we've found from Hertz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two.
Please select an option. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app."
Excerpt from a call with Hertz
Thursday, February 15, 2024 4:06 PM
The first phone menu
"You for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz
Thursday, March 21, 2024 4:24 PM
After you press 1
"For a completed rental, press three.
For gold plus reward in To book or modify upcoming reservation within US and Canada, press one."
Excerpt from a call with Hertz
Thursday, March 21, 2024 9:28 PM
After you press 2
"To repeat this message, press nine.
If you are currently renting a vehicle, and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz
Friday, March 8, 2024 9:24 PM
After you press 3
"For all inquiries related to your recent rental experience, we have enabled w w w dot Hertz dot com slash contact us on our web site that will provide you with the best and most efficient way to quickly resolve your inquiry.
All support is now available through this platform.
And once you submit your web form inquiry, a customer care professional will respond to you within our standard three to five business day turnaround time.
If you still need to speak with an agent, press five now.
To repeat this message, press nine. To go back to the main menu, press pound.
To repeat this message, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your Hertz rental, press two."
Excerpt from a call with Hertz
Monday, March 11, 2024 1:45 AM
After you press 4
"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view or redeem your points and much more.
To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz
Wednesday, March 27, 2024 11:22 PM
What are the hours and when should I call?
Hertz operates the call center for this 800-654-3131 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hertz is Sunday.The most busy day to call is Thursday, which averages 88% more phone calls by comparison.Again, this is based on a sample of 1,193 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Hertz is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hertz staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Hertz number?
Below is a sample of recent calls to Hertz, and their purpose. Are any of these similar to the reason you are trying to call?
Updating pickup time and payment methods: "I was trying to change the pickup time to one hour later and update my payment methods on the website."
- From a call lasting 35m 46s , Apr 4, 2024 11:53 PM
Billing inquiry: "I'm not understanding because it put my bank in the negative."
- From a call lasting 22m 40s , Apr 2, 2024 6:09 PM
Car rental details: "Is there a difference in price if I drop off the car later tonight versus four o'clock the next day?"
- From a call lasting 31m 28s , Apr 2, 2024 5:55 PM
Early car return request: "Can we turn it in today in Las Vegas?"
- From a call lasting 2m 44s , Mar 24, 2024 2:28 PM
Verification of personal information: "Confirming personal details for verification purposes."
- From a call lasting 15m 14s , Mar 21, 2024 4:24 PM
Car rental inquiry: "If you're under twenty five, how much is the surcharge fee?"
- From a call lasting 21m 16s , Mar 20, 2024 11:11 AM
Need to cancel reservation: "I need to cancel my reservation to avoid a no show fee, can you confirm the fee will be waived?"
- From a call lasting 19m 11s , Mar 4, 2024 11:01 PM
Key trouble: "I'm not with you guys at the moment, let me check the key."
- From a call lasting 4m 38s , Feb 28, 2024 3:33 PM
Car maintenance needed: "I can't I don't know what to do at this point because I don't wanna drive it anymore because I know that could cause a big problem."
- From a call lasting 29m 41s , Feb 22, 2024 9:28 PM
Double charged query: "Why we were double charged When I paid for it When it's been paid for every two weeks in full upfront."
- From a call lasting 24m 4s , Feb 18, 2024 6:51 PM
More Ways to Contact Hertz Customer Service
There are of course other ways to contact Hertz customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hertz provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hertz will reply our your email.
As a last, sometimes only, resort- Hertz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hertz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz agent. This phone number is Hertz's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-3131 include Lost and Found, Change Reservation, Problem With a Rental, Refund a Charge, Find a Reservation and other customer service issues. The Hertz call center that you call into has employees from Alabama, Oklahoma and is open 24 hours, 7 days according to customers. In total, Hertz has 6 phone numbers. It's not always clear what is the best way to talk to Hertz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hertz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.