HealthCare.gov Phone Number

Call HealthCare.gov customer service faster with GetHuman

  • Calls HealthCare.gov's Customer Service department
  • The average hold time is 25m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Form request, Apply for coverage, Cancel coverage, and Update account info.
  • Reach a live HealthCare.gov agent: Must call Covered California directly at 888-975-1142.
  • What you hear when you call: If you are from California, please call Coverage California at 888-975-1142. If you need anything else, please stay on the line.

What to expect when you call

They may ask you to say or enter information
"Welcome to the health insurance market place. Massachusetts has a health insurance marketplace to serve you. To hear that again, say repeat that. If you're finished, simply hang up. If you need anything else, please stay on the line for further assistance.
To help us direct your call, please select one of the following.
You can say apply and enroll, tax questions, password reset, verify coverage status, or something else."
Excerpt from a call with HealthCare.gov
Friday, March 22, 2024 1:37 PM

Calling HealthCare.gov Customer Care at 800-318-2596

Feb 6, 2024

This HealthCare.gov customer service line is set up for people who want to sign up for healthcare insurance, ask questions about the Affordable Care Marketplace, or make changes to already existing coverage. I was calling to determine whether it was possible to sign up for insurance outside of the designated Open Enrollment period (which runs from November 1st to January 15th of each year).

When I dialed this number, the automated software was able to automatically detect the area code from which I was calling. I called from a California area code and was immediately provided with a contact number for my home state’s Covered California program.

Since my question was a general one, I chose to stay on the line. I was taken to an automated menu and given options to apply for enrollment, ask questions about tax issues, or verify my current healthcare coverage status. There was also an option to be connected directly to a representative, which is the one I chose.

After waiting for less than five minutes, I was connected to a representative who immediately asked whether I was calling about existing coverage or attempting to apply for new coverage. I indicated that I was calling to find out whether I was still eligible to sign up for healthcare insurance, despite the fact that I had missed the most recent Open Enrollment period.

The representative was friendly and well-informed. She patiently explained to me that there are a number of extenuating circumstances that allow individuals to obtain insurance via a Special Enrollment period. The rep went through each of these circumstances, explaining that I might still be eligible to enroll based on my yearly income or whether I had recently experienced a qualifying life event, such as moving, getting married, or recently losing other health insurance coverage.

I found the rep to be very helpful and knowledgeable about the Affordable Care program. She was able to answer follow-up questions about my specific circumstances and provide me with detailed and understandable information. At the conclusion of my call, I was clear about my options for obtaining health insurance.

If a caller has difficulty getting connected to this customer service line, the HealthCare.gov website also has an extensive help section. Through the website, visitors can easily be connected to their own state’s Healthcare Marketplace, which is where individuals can complete enrollment applications for health insurance. 

I would feel confident calling this HealthCare.gov number if I had additional questions about getting health insurance through the Affordable Care Act program. The system is set up in a sensible and useful way. Callers are automatically directed to the appropriate state’s healthcare program, which is where individuals can actually complete sign-up and enrollment for Affordable Care Act insurance plans. However, per my experience, you can also get helpful information and answers to specific questions from the HealthCare.gov representatives.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

HealthCare.gov Customer Phone Number 800-318-2596 - Stats

Phone number to dial800-318-2596
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait25 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication79%
Quality of help64%
Customer votes2,939
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

HealthCare.gov's Best Toll-Free/800 Customer Phone Number

This is HealthCare.gov's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HealthCare.gov agent. This phone number is HealthCare.gov's Best Phone Number because 31,854 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-318-2596 include Form request, Apply for coverage, Cancel coverage, Update account info and other customer service issues. The HealthCare.gov call center that you call into has employees from Wilmington, DE / Jamaica and is open 24 hours, 7 days according to customers. In total, HealthCare.gov has 1 phone number. It's not always clear what is the best way to talk to HealthCare.gov representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to HealthCare.gov?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like HealthCare.gov. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with HealthCare.gov, including their website / help desk. Visit our HealthCare.gov Customer Service page for more information.
HealthCare.gov Customer Service

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