How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hallmark phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Hallmark number should go right to a real human being
Below are some clips we've found from Hallmark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Hi. Thanks for calling Hallmark.
How may I help you today? You can say phrases like Crown rewards, online order, keepsake ornament club, or Hallmark movies now."
Excerpt from a call with Hallmark
Tuesday, April 2, 2024 3:02 PM
In fact, much of this information on this page is superfluous because this Hallmark phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Hallmark operates the call center for this 800-425-5627 phone number Mon-Fri 8am-7pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hallmark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hallmark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hallmark is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Hallmark is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hallmark staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Hallmark number?
Below is a sample of recent calls to Hallmark, and their purpose. Are any of these similar to the reason you are trying to call?
Missing order inquiry: "I'm wondering where my order is, I haven't received it since February and haven't heard back from customer service."
- From a call lasting 3m 29s , Apr 2, 2024 3:14 PM
Missing order inquiry: "I'm calling about a missing order I placed in February that I haven't received yet."
- From a call lasting 1m 17s , Apr 2, 2024 3:02 PM
Updating payment information: "I just had to change my debit card and need to update my payment information with you guys before you take it out of my account."
- From a call lasting 3m 59s , Mar 1, 2024 3:03 PM
Requesting new prescription: "I need a new prescription."
- From a call lasting 58s , Jan 27, 2024 12:05 AM
More Ways to Contact Hallmark Customer Service
There are of course other ways to contact Hallmark customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Hallmark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hallmark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hallmark agent. This phone number is Hallmark's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-425-5627 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Hallmark first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hallmark has 1 phone number. It's not always clear what is the best way to talk to Hallmark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hallmark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hallmark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.