Toll-free · For customer service on AutoShip orders ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this HSN.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this HSN.com number should go right to a real human being
Below are some clips we've found from HSN.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to HSN customer service.
To continue using your telephone keypad, press one.
To speak your selections, press you may press star at any time during the call to return to the main menu.
Main menu."
Excerpt from a call with HSN.com
Saturday, January 6, 2024 5:25 PM
They may ask you to enter information with the dial pad
"Welcome to HSS HSN customer service.
To continue using your telephone keypad, press one.
To speak your selections, press two.
If you would like to use your telephone key to help locate your account, enter your phone number beginning with area code or enter your account number."
Excerpt from a call with HSN.com
Tuesday, April 2, 2024 9:21 PM
They may ask you to say or enter information
"Welcome to HSN customer service.
To continue using your telephone keypad, press one. To speak to your select press two.
Main menu. You can say order and shipping information, cancel an order, return, auto ship, flex pay, or more options."
Excerpt from a call with HSN.com
Sunday, February 4, 2024 6:55 PM
The first phone menu
"Welcome to HSN customer service. To continue using your telephone keypad, press one.
To speak to your selections, press two."
Excerpt from a call with HSN.com
Thursday, April 4, 2024 8:10 PM
After you press 2
"Main menu. You can say order and shipping information, cancel an order, return, auto ship, flex pay, or more options.
To switch to touch tone you'd like to hear more options.
Is that correct?
Sure. You can say item availability, HSN card, spendable cash, get messages, or mailing addresses.
You can also say main menu or agent.
I'm sorry. I didn't get that. Say item availability or press one.
HSN card or press two, spendable cash, three, get messages four.
Or mailing addresses, five. You can also say main menu or press star.
To speak with a customer service professional, say agent or press zero."
Excerpt from a call with HSN.com
Thursday, January 11, 2024 5:51 PM
In fact, much of this information on this page is superfluous because this HSN.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
HSN.com operates the call center for this 800-284-3900 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 903 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HSN.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HSN.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HSN.com is Sunday.The most busy day to call is Monday, which averages 43% more phone calls by comparison.Again, this is based on a sample of 903 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call HSN.com is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this HSN.com number?
Below is a sample of recent calls to HSN.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about cell phones: "I'm calling to see what kinda cell phones you have."
- From a call lasting 3m 59s , Apr 10, 2024 2:14 AM
Inquiring about order shipment: "Can you tell me if it's shipped yet?"
- From a call lasting 9m 6s , Apr 3, 2024 9:24 PM
Payment due date inquiry: "Am I my payment is not due today?"
- From a call lasting 3m 21s , Apr 1, 2024 8:38 PM
FlexPay issue with HSN card: "I thought they said fill out a card, and if you get it, then you know, they would take off or whatever."
- From a call lasting 10m 52s , Mar 31, 2024 9:26 PM
Need help with phone number: "Hi, miss Kathleen. My phone number is not going through."
- From a call lasting 4m 42s , Mar 28, 2024 2:37 PM
Cancel auto-ship: "I am on auto-ship and I need to possibly cancel that auto-ship."
- From a call lasting 3m 8s , Mar 28, 2024 2:34 PM
Call conclusion: "Okay. Thank you very much. Have a nice day. Goodbye."
- From a call lasting 4m 7s , Mar 20, 2024 4:00 PM
Adjusting flex pay schedule: "I have several payments that are coming up and I'd like to move them to the twenty seventh."
- From a call lasting 3m , Mar 19, 2024 4:52 PM
Technical phone issue: "I don't know what this phone just did."
- From a call lasting 2m 49s , Mar 14, 2024 8:39 PM
Billing inquiry: "I need to get some billing information from you."
- From a call lasting 16m 48s , Mar 13, 2024 11:52 PM
When calling HSN for questions or support, I found reaching a customer service representative to be a quick and easy process. Most customers call their support line for assistance with orders, accounts or payments. Since I've never purchased from HSN, I wanted to learn more about their deals and payment plans.
An automated system informs callers they can either press 1 to continue using the keypad for selections or press 2 to speak their responses. Pressing the start (*) key allows callers to return to the main menu at anytime. I opted to use the keypad and was directed to a menu of choices ranging from order information, returns, auto shipping, flex pay and item availability. I was also given the option to press 0 to speak with a customer service agent.
After choosing to speak with a customer service rep, I was asked to enter in my phone number or account number for faster service. Since I had no prior account with HSN, I entered in my phone number and waited on hold. A rep came on the line following a few minutes of hold music. She introduced herself and asked for my account or phone number. Sharing that I was a new customer with no account information, I told her I was calling to learn more about deals, specials and payment plans.
The rep explained that I could visit their website or watch their TV channel to find out which specials are available each day, adding that these change regularly. The website includes an 'On-Air Today' link that she suggested I click on to see the promotions. She also said I could search for a specific item of interest to see if may be included.
As far as payment plans, she told me that HSN offers a program called Flex Pay that allows shoppers to pay for purchases over time with no interest. You would receive your item as soon as it ships and set up 3-5 installments to pay for your purchase. I asked if Flex Pay was limited to certain products and said no, adding that I could use Flex Pay on every item I wanted. There are only some exclusions to Flex Pay, mostly on higher-end products such as cell phones, jewelry, gaming devices and computers. However, other financing could be available for these items.
This sounded like a great deal so I asked what she recommenced next. The rep suggested I first create an HSN account online so I could add payment information and begin shopping. While in checkout, I would choose Flex Pay on my items and begin the process to selecting a feasible payment plan. Without needing anymore help, I thanked the rep for her timely and friendly assistance and ended the call. With such great customer service and speedy access to help, HSN made my time on the phone productive and pleasant.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact HSN.com Customer Service
There are of course other ways to contact HSN.com customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HSN.com provides this option.
As a last, sometimes only, resort- HSN.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HSN.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HSN.com agent. This phone number is HSN.com's best phone number because 25,170 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-3900 include Change delivery, Make a payment, Cancel order, Make an order and other customer service issues. The HSN.com call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, HSN.com has 3 phone numbers. It's not always clear what is the best way to talk to HSN.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HSN.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HSN.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
