HP Purchasing Phone Number

What It's Like to Call HP Phone Number 888-999-4747

By Jeff Whelpley

Jan 18, 2024

I'm thinking about buying a new laptop from HP, and have some questions that I would like to get answered before making the purchase. While I'm technically buying the laptop for personal use, I also freelance from time to time and there are certain specs it needs to meet to be up to my standards. With that in mind, I called HP hoping that I would be able to talk to someone who could answer my questions definitively. 

HP is a large laptop manufacturer, but they aren't one of the leading manufacturers anymore so I was hoping to get ahold of someone without too much of a wait. The company's price range as a mid-range laptop producer fits my budget and may allow me to buy slightly more RAM than I could afford otherwise. I waited about 4.5 minutes to talk to someone, so it worked out well. However, they need to update their hold messages as I will touch on in a second.

When I first called, I was greeted by an automated assistant who said, "Thanks for calling the HP Store. Your call may be monitored or recorded for quality services. Hello, I’m Holly an automated system you can speak to in short sentences. You can say things like, I want to buy a laptop, or I need tech support." I replied that I would like to buy a laptop, and then waited for a minute for her to respond. There was a delay in the response, but then the virtual assistant said, "To get you to the correct team, I need to gather a few details. Are you calling for business or personal use today?"

I had to think for a second on this one because really I plan to use it for a mixture of things, but ultimately I chose personal. Then the assistant said, "Okay,  I can help you get your order placed. Let me transfer you to an agent for further assistance." I was only on hold for 4 minutes, which was nice, but they needed to update their hold messages for sure.

A recorded message told me that their items would make good holiday stuffings and that the delay in talking to a representative was due to the busy holiday season. Besides that, the poppy elevator music wasn't bad. The representative who picked up had a slight accent and almost sounded robotic, but was able to answer my questions so I got what I needed out of the call. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

HP's 888-999-4747 Purchasing Number

This HP phone number is ranked #3 out of 5 because 75,792 HP customers tried our tools and information and gave us feedback after they called. The reason customers call 888-999-4747 is to reach the HP Purchasing department for problems like Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support. As far as we can tell, HP has call center locations in India or Philippines and you can call during their open hours Mon-Sun 9am-12am EST. HP has 5 phone numbers and 11 different ways to get customer help. We've compiled information about 888-999-4747 and ways to call or contact HP with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling HP

Calling HP at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-999-4747. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when HP Purchasing agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than HP Once on the phone with HP's Purchasing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting HP in General

While 888-999-4747 is HP's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-752-0900 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach HP help by calling them, is that other customers give their customer support at this number a 50% score for their communication skills and a 71% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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