I am thinking about taking a trip over break, but a flight is too expensive in this economic climate. Therefore, I thought maybe I'd check into Greyhound to see what type of pricing I could find. I also am looking at an alternative destination to hopefully spend less while still getting to see something new. I like to try to get out and see the world as much as possible when I have downtime. I've never traveled via Greyhound though, so I thought that I would call to book a trip to make sure that I get my questions answered.
To be honest, I've never thought about traveling Greyhound before and didn't even know where the closest terminal would be to me. I also didn't know how it works, and if there are layovers and transfers like there would be on a flight. These are all things that I thought an agent would be the best to assist me with. Given that Greyhound travels across the country, I thought there might be a long wait. It turns out there was a medium wait, but it was an odd one because they don't use hold music and for a while, I thought they hung up on me or something glitched.
When I called, an automated voice picked up and said, "Welcome to Greyhound." He then offered me to continue in English, Spanish, or French and I chose English. Before I could even get to directory options, I had to listen to two very long lectures. The first was about the data policy of Greyhound and the second seemed like a leftover artifact from lockdown. Both held little meaning to me and took too much time.
Next, I was offered a directory that included these options, "For fares and schedules, press 1. For information about possible questioning and Washington state travel, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For information for first-time travelers, press 6." After I pressed 3, it asked me to stay on the line and gave me instructions about taking part in a survey. Then the line went dead.
There was no hold music or anything, but it also didn't hang up on me. I waited for 10 minutes and nothing changed. It was just dead silence the entire time. I'm not sure if I would've gotten to someone or not, but I hung up and figured I'd try one more time. If the same thing happens I'll probably just go online and book.
This is Greyhound's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Greyhound agent. This phone number is Greyhound's Best Phone Number because 88,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-231-2222 include Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary and other customer service issues. The Greyhound call center that you call into has employees from California, Alabama, Connecticut, New York, Tennessee, Texas and is open 24 hours, 7 days according to customers. In total, Greyhound has 3 phone numbers. It's not always clear what is the best way to talk to Greyhound representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.