Greyhound Phone Number

Call Greyhound customer service faster with GetHuman

  • Calls Greyhound's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Account Setup, Overcharge on Account, Account Access, Change Booking, and Find an Itinerary.
  • Reach a live Greyhound agent: Just wait on the line
  • What you hear when you call: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.

What to expect when you call

Heard when the phone system first answers
"Welcome to Greyhound. For English, press one. Dear customer, Greyhound Lines Incorporated process your personal data for the booking, implementation, and processing of transport services, including customer care, as well as for the fulfillment of legal obligations. Among other things, you have the right to receive information about your data processed by us as well as the right to have this data deleted if it's no longer necessary to achieve the stated purpose. You can find more information on the web at greyhound dot com slash n slash legal slash privacy dash policy. Safety of customers and employees is Greyhound's number one priority. Effective immediately, masks are optional for all employees and customers in the terminals and onboard buses unless required by local municipalities. Cleaning and disinfecting procedures are also enhanced. Please visit greyhound dot com slash p sub mind to read the latest updates and plan to keep you safe while traveling Greyhound. For fares and schedules, press one."
Excerpt from a call with Greyhound
Sunday, January 7, 2024 8:19 AM

Calling Greyhound Customer Care at 800-231-2222

Jan 24, 2024

I am thinking about taking a trip over break, but a flight is too expensive in this economic climate. Therefore, I thought maybe I'd check into Greyhound to see what type of pricing I could find. I also am looking at an alternative destination to hopefully spend less while still getting to see something new. I like to try to get out and see the world as much as possible when I have downtime. I've never traveled via Greyhound though, so I thought that I would call to book a trip to make sure that I get my questions answered. 

To be honest, I've never thought about traveling Greyhound before and didn't even know where the closest terminal would be to me. I also didn't know how it works, and if there are layovers and transfers like there would be on a flight. These are all things that I thought an agent would be the best to assist me with. Given that Greyhound travels across the country, I thought there might be a long wait. It turns out there was a medium wait, but it was an odd one because they don't use hold music and for a while, I thought they hung up on me or something glitched. 

When I called, an automated voice picked up and said, "Welcome to Greyhound." He then offered me to continue in English, Spanish, or French and I chose English. Before I could even get to directory options, I had to listen to two very long lectures. The first was about the data policy of Greyhound and the second seemed like a leftover artifact from lockdown. Both held little meaning to me and took too much time. 

Next, I was offered a directory that included these options, "For fares and schedules, press 1. For information about possible questioning and Washington state travel, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For information for first-time travelers, press 6." After I pressed 3, it asked me to stay on the line and gave me instructions about taking part in a survey. Then the line went dead.

There was no hold music or anything, but it also didn't hang up on me. I waited for 10 minutes and nothing changed. It was just dead silence the entire time. I'm not sure if I would've gotten to someone or not, but I hung up and figured I'd try one more time. If the same thing happens I'll probably just go online and book. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Greyhound Customer Phone Number 800-231-2222 - Stats

Phone number to dial800-231-2222
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait33 minutes
Current wait35 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication84%
Quality of help63%
Customer votes7,387
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

This is Greyhound's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Greyhound agent. This phone number is Greyhound's Best Phone Number because 88,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-231-2222 include Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary and other customer service issues. The Greyhound call center that you call into has employees from California, Alabama, Connecticut, New York, Tennessee, Texas and is open 24 hours, 7 days according to customers. In total, Greyhound has 3 phone numbers. It's not always clear what is the best way to talk to Greyhound representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Greyhound, including live chat and their website / help desk. Visit our Greyhound Customer Service page for more information.
Greyhound Customer Service

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