Google Pay Customer Service
Phone Number & Contact Information
Toll-free·Customer Service·No access to a live rep
How to contact Google Pay Customer Service
Can I get through to a real live person at this number?
My Experience Calling 855-492-5538
Calling Google Pay turned into a hard task because it turns out that any numbers they give you are just shell numbers. While I was eventually able to get support, it would be nicer if Google simply said that they preferred online support to save everyone some time.
When I first called Google Pay, I was greeted by a recorded voice that thanked me for calling Google. It then informed me that to get support or for any questions related to sending or receiving money, please visit support.google.com/googlepay/contact. I assumed this was a message that encouraged online contact and stayed on the line.
The messaging service then told me to go into the app or online and select send/receive money. It instructed me to choose the option marked "contact customer support" and then informed me that I could opt to contact support via email, callback, or chat. Once again, I wasn't really paying attention to any of this because it was my intention to stay on the phone until I had the option to talk to a real person.
The next part of the recorded message said, "For your protection, we don't change any account information over the phone," then it abruptly said "Bye" and hung up. I was a bit shocked as this was the service number I was given, but with no better option, I called back to listen to the recording again and actually go online.
When I entered the address, it led me to a Google page that says this page does not exist anymore, but I was able to redirect to http://support.google.com/googlepay/gethelp, which looked like a proper support option. There were a healthy number of options for further help, but I just wanted to talk to someone about a transaction that was processed twice and did not want to read through a library of information.
So I scrolled to the bottom and chose "Contact Us." I was prompted to type my problem, so I typed "Double transaction" and then chose the other option for support type. Finally, after clicking "next step," I had the option to talk to someone either via a callback, a different number, or live chat. I was a bit timid about calling them again, so I chose the callback number. I did note that the number provided here was different than what I originally called; this number was 1-888-986-7944.
I was happily surprised that they called me within 30 seconds, and I was finally able to talk to someone. While the situation was resolved in the end, it is puzzling that Google would direct someone to the wrong URL and not offer live customer service unless you go through a different set of steps.
Conclusion and closing notes
This is Google Pay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Pay agent. This phone number is Google Pay's best phone number because 10,824 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Google Pay customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 855-492-5538 for, including Recover Disabled Account, Problem With a Payment, Refund a Charge, Trouble Receiving a Payment, Trouble Sending a Payment and other customer support issues. The Google Pay call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Google Pay has 1 phone number. It's not always clear what is the best way to talk to Google Pay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Google Pay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Pay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.