GoFundMe Customer Service
Phone Number & Contact Information
How to contact GoFundMe Customer Service
The Editor's Notes on Calling GoFundMe
GoFundMe.com is a well-known crowdfunding platform that helps individuals and groups raise needed funds online. As one of the largest crowdfunding options available, it isn't surprising that GoFundMe.com gets a lot of requests for customer service.
Unfortunately, GoFundMe.com does not provide telephone-based customer service. Users of GoFundMe.com are encouraged to first research the site's help center articles before submitting an email or live chat support request.
Why Do People Call GoFundMe.com Customer Support?
People contact GoFundMe.com customer support for a range of reasons, including:
- Help setting up an account or campaign
- Technical support in using the GoFundMe website
- Questions about payments and refunds
- Reporting scams and fraud
- Questions about transferring funds
- Questions about fees
Best Practices for Calling GoFundMe.com Customer Service
There are several things that you can do to help ensure that your GoFundMe.com inquiry is answered quickly and successfully:
Before contacting GoFundMe.com, be sure that you have checked the help center to see if you can resolve your issue on your own.
Next, visit GoFundMe.com's Contacting Support page. You'll be given the opportunity to click the "Get Help" button, which will ask you to describe your concern or question. From there, you'll be offered the option of getting in touch with GoFundMe.com customer service via email or chat. If the live chat button does not appear, email will be your only option.
Be sure that you can provide the email that you used when starting your account or campaign. If you are contacting GoFundMe.com about someone else's campaign, be sure you have the URL that you can submit with your request.
(GoFundMe.com does ask that if you believe that a campaign is fraudulent, that you report the account instead of going through customer service. There is a report form on the site.)
Be aware that GoFundMe.com may ask you to prove your identity by asking you to photograph a government issue ID. If you hope to connect with GoFundMe.com customer service via live chat, you may need to have your ID handy so that you can provide a photo of it if and when requested.
How do Consumers Feel About Calling GoFundMe.com Customer Service?
Many people are unhappy about GoFundMe.com's decision to not offer telephone-based customer service. This is because some situations are complex and easier to sort out via real-time voice communication. For its part, GoFundMe.com is actively trying to keep administrative costs down, which means that it has a small staff that operates through the most cost-effective means available.
That said, GoFundMe.com has, in general, a good reputation as a crowdfunding company that genuinely tries to provide an important service for people and businesses that need to raise money quickly. The customer service staff at GoFundMe.com is said to do what it can to provide quality customer service to those who contact the company.
What Kind of Issues can GoFundMe.com Customer Service Representative Resolve?
Because GoFundMe.com is a purely online business, its representatives can handle most issues easily and remotely. These concerns may include technical support troubleshooting, answering questions about the types of campaigns that you can start on GoFundMe.com, requests for fraud and scam investigations, issues with credit and debit card charges, and the transferring of funds to accounts.
What Can't Be Resolved With a Call to GoFundMe.com Customer Service?
GoFundMe.com may not be able to resolve issues between you and someone' whose campaign your contributed to if you later believe that the individual was perpetrating fraud or a scam. While GoFundMe.com may be able to arrange for. refund, this isn't always possible.
What Should You Do If You Have an Unsuccessful Call with GoFundMe.com?
If you are unable to get a question answered or resolve your issues with GoFundMe after getting in touch via email or chat, don't give up. There are still things that you can do to achieve a resolution.
- First, review your communications with GoFundMe.com. Try and identify any areas where miscommunication may have occurred. This information can be helpful as you communicate with other customer service representatives at GoFundMe.com
- Next, contact GoFundMe.com again. The next representative who you work with may have more training or experience than the first agent. This representative may be able to resolve your issue or issues.
- If a second agent seems unable or unwilling to help, try using a different way of connecting to GoFundMe.com. If you've been using live chat, for example, try using email. Sometimes using a different method of communication can be more effective in being understood and on your way to solving your issue.
Conclusion and closing notes
You came here to see GoFundMe's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a GoFundMe agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact GoFundMe anyways and help you with your issue. Over the last 18 months, 70,602 customers like you have come in search of a phone number for GoFundMe and helped us confirm they don't have one. Common reasons that people try to call GoFundMe customer support department include Recover Account, Missing Payment, Withdrawal Trouble, Campaign Problem, Reset Password and other customer service issues. Rather than trying to call GoFundMe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now GoFundMe doesn't have any phone numbers. It's not always clear what is the best way to talk to GoFundMe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If GoFundMe Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for GoFundMe, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from GoFundMe customers like yourself.
GetHuman does not provide call center services or customer support operations for GoFundMe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GoFundMe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.