GoDaddy Customer Service

Calling GoDaddy is an interesting experience, as this is one of the most upbeat companies I've ever contacted for customer service. GoDaddy cultivates an atmosphere of positivity and helpfulness from its automated system, as the menu goes well beyond the standard explanation of where each button press takes you.

When I called, I was given five choices, with each one coming with an explanation of how GoDaddy was happy to help out. I selected the option for establishing a GoDaddy account and a website, and the system told me that it would connect me to someone who could get me started. Before moving me over to a representative, I was asked if I wanted to switch off the music while I waited. I opted to leave it on and waited about five minutes before I was connected to a representative.

Once connected, I was asked for the purpose of my call and my customer number. I said I didn't have a customer number because I was looking at securing a domain name through GoDaddy. Apparently, I used the wrong wording, because the representative thought that meant I wanted web security instead of getting a new web address until I explained my meaning.

Once I did, he confirmed what the price would be for a few different options for a domain name, along with determining whether the domain name I wanted was available. I asked what the cost was for each domain name, and he explained that the price would depend on which domain name I chose and how long I reserved the name for. I could reserve the name for anywhere from one to 10 years, and the representative said that I'd get a discount if I went longer than a year.

The representative also suggested that if I was ready to make a long-term commitment to getting a site, I could choose a package where I'd have security on my site as well as an email address. However, the rep said this wouldn't be worth it if I wasn't ready for a long-term commitment. If I wasn't sure if the site would last longer than a year, I'd be better off getting the one-year deal.

I told him that he'd given me a lot to think about and that I would need to take some time to consider everything. He said that was fine and offered me his email address. He said emailing him at the provided address would allow me to jump back into our discussion from this call. I thanked him, and he said he looked forward to welcoming me to GoDaddy.

Overall, I thought this was a great phone call. The system creates a positive experience from the beginning, and the representative was helpful without being pushy. The rep was even honest enough to explain that depending on the situation, the cheaper option might be better for me.

Based on this, I would absolutely use this number for assistance in the future.