I frequently watch those videos online people film while they're inside their vehicles, and have always wanted one. While I'm not sure anything interesting will happen, I sure don't want to miss it if does. My daughter knows that I watch dash cam videos all of the time, so I suspect that's why she bought me one for Christmas. However, the one she bought arrived in the mail and when I powered it on, it said that I need to update the maps. I'm not tech savvy at all, and this might be the fanciest thing I own outside of my cell phone.
Therefore, I figured I was going to have to call Garmin and get help figuring out how to do it. I managed to get the device hooked up to my Wi-Fi connection, which I assume it will need to update, but can't figure out what to do from this point forward. Garmin makes a lot more products than just dash cams, so I'm sure they get a lot of phone calls. I just needed about 10 minutes of someone's time, so I was hopeful the wait wouldn't be too bad. In reality, it was only about 10 minutes, so it certainly could have been a lot worse than it was.
After dialing this number, a voice assistant picked up and stated, "Thank you for contacting Garmin’s support department. For questions about your Garmin products, press 1. For Garmin’s business offices, press 0." I needed Garmin products so I pressed 1, and was then greeted again for calling Garmin's support center. This time, the phone assistant wanted to know what it could help me with. It listed a long line of services from returns to exchanges to product support to refunds and map updates.
When I heard map updates my ears perked up. That was exactly what I needed so I chose that option and then had to choose which product I had. I stated the Garmin Mini 2 dash cam and then I was placed on hold to talk to the next representative. The messaging while I waited told me that I could go online to support.garmin.com, but I waited because I wanted to talk to someone. It was worth it because Alicia picked up and spoke very good English. She walked me through the process of updating my maps, and once I hung up the phone my dash cam was ready to go. I couldn't have asked for a better experience, and if I have problems again I'll be calling back.
This Garmin phone number is ranked #2 out of 2 because 46,812 Garmin customers tried our tools and information and gave us feedback after they called. The reason customers call 913-397-8200 is to reach the Garmin Corporate Offices department for problems like Repairs, Device Support, Map Updates, Update Account Info, Refund a Charge. As far as we can tell, Garmin has call center locations in Kansas or Oregon or Missouri and you can call during their open hours Mon-Thu 8am-6pm, Fri 8am-5pm CST. Garmin has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 913-397-8200 and ways to call or contact Garmin with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Garmin at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 913-397-8200. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Garmin Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Garmin Once on the phone with Garmin's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 913-397-8200 is Garmin's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-800-1020 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Garmin help by calling them, is that other customers give their customer support at this number a 60% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.