How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Gap phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Then press 3.
Here is how our research team describes the way the Gap phone system greets you: For recent orders, press 1. To place an order or get product information, press 2. For credit card questions, press 3. For gift card questions, press 4. For gas rewards, press 5. For more options, press 6.
Below are some clips we've found from Gap's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Friday, February 9, 2024 5:21 PM
The first phone menu
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Thursday, March 21, 2024 4:23 PM
After you press 3
"For credit card questions, press three.
For gift cards questions, press four."
Excerpt from a call with Gap
Tuesday, February 27, 2024 2:08 PM
What are the hours and when should I call?
Gap operates the call center for this 800-427-7895 phone number Mon-Sun 7am-1am ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gap phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gap staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gap is Sunday.The most busy day to call is Wednesday, which averages 50% more phone calls by comparison.Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Gap is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Gap staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Gap number?
Below is a sample of recent calls to Gap, and their purpose. Are any of these similar to the reason you are trying to call?
Paying balance: "I'm calling to pay my balance."
- From a call lasting 2m 29s , Mar 13, 2024 5:37 PM
Address correction needed: "I saw on my order that the address was insufficient."
- From a call lasting 7m 30s , Feb 18, 2024 5:03 PM
Return inquiry for defective item: "I'm stuck with these dresses now or if you know, what can I do?"
- From a call lasting 3m 25s , Feb 9, 2024 5:21 PM
More Ways to Contact Gap Customer Service
There are of course other ways to contact Gap customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Gap provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Gap will reply our your email.
Gap, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Gap, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Gap customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gap's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gap agent. This phone number is Gap's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-7895 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Gap first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or email or web or chat. In total, Gap has 1 phone number. It's not always clear what is the best way to talk to Gap representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gap. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gap. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.