Toll-free·Calls Customer Service·Most popular GameFly number
Q:How do I get a live human at GameFly?
A:Directs you to support@gamefly.com
Q:Does GameFly offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CST.The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GameFly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs you to support@gamefly.com
Below are some clips we've found from GameFly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling GameFly customer support.
We look forward to helping you. Phone support is available Monday through Friday from nine AM to five PM Central Standard Time.
Additionally, you can reach support by selecting the support tab on the right hand side of the site.
Your call may be recorded for quality assurance purposes.
For questions regarding a purchase, please press five.
Please select from one of the following options. For new account inquiries or to establish a new account with GameFly, please press one.
For information regarding an existing account such as updating your email address and or password or making changes to your membership plan, please press two."
Excerpt from a call with GameFly
Friday, March 8, 2024 11:34 PM
What are the hours and when should I call?
GameFly operates the call center for this 888-986-6400 phone number Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 800 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameFly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameFly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GameFly is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 800 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call GameFly is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GameFly staffs the call center well on Wednesday.
More Ways to Contact GameFly Customer Service
There are of course other ways to contact GameFly customer service besides the phone. Below we list the best ones, by medium.
Make sure you have logged on to GameFly with your account, then click the link.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GameFly provides this option.
Primary source of contact for Gamefly. They will tell you this multiple times on their site.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GameFly will reply our your email.
As a last, sometimes only, resort- GameFly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GameFly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameFly agent. This phone number is GameFly's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-986-6400 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call GameFly first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, GameFly has 1 phone number. It's not always clear what is the best way to talk to GameFly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GameFly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GameFly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.