FreedomPop Phone Number

Call FreedomPop customer service faster with GetHuman

  • Calls FreedomPop's Customer Service department
  • The average hold time is 6m
  • Hours are Mon-Fri 9am-5pm PST
  • The best time to call is 9:10am
  • Popular issues for this call center: Cancel Service, Change Plan, Dispute a Charge, Unlock Phone, and Device Support.
  • Reach a live FreedomPop agent: Press 2, then 4, then press the number to indicate the type of device

Calling FreedomPop Customer Care at 888-702-8302

Feb 23, 2024

My father needs a new cellphone in the LA area, so it made sense to look into FreedomPop to see what they can offer him. He isn't the best at technology so he tried to call but told me he had all types of problems attempting to reach them. I assumed that he was doing something wrong, so I thought that I would give it a try and see if I could get him signed up. It turns out that he wasn't wrong, as I also struggled to deal with their customer service. 

FreedomPop is tagged as the most popular source of internet and cellphones for seniors, but they don't really make it that accessible for them to sign up. Granted, they probably have hundreds of thousands of customers, but it was an uphill battle getting my father signed up. I'm sure a lot of people contact them about cell phone service, internet service, and problems with service regularly, but despite that, they could maybe pay a little more attention to the service they give. I will note that I still signed my father up with them because the price can't be beat, just be prepared for the process to take some time. 

To start, I tried to call this number and to my shock, it led me to an adult chatline. Unfortunately, I had my phone on speaker in a public place so that was slightly embarrassing. I quickly hung up and tried again thinking that I had dialed wrong, but sure enough, it led me there again. Then I tried to call the number I found on their website, 1-800-702-8302, but it said that I was calling after hours. 

With no other choice, I waited until my lunch break the next day to try again. I once again called the number from the website, and it said that I was calling after hours. This seemed odd since it was 11 am in the afternoon PST, but after multiple tries, I still got the same result. Then I tried to call the number ending in 1353 (not on speaker), and this time I got a spam line that was advertising services for seniors. 

At this point, it was clear that calling wasn't going to work so I went on their website and found the live chat. The live chat agent is very slow to respond and informed me the telephone lines are working fine. However, I tried again and got the same message that I was calling after hours. I ended up giving up on talking to anyone and just used the website to sign my father up for the service. I just hope he doesn't experience any issues because I really don't know how to get ahold of anyone from FreedomPop. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Hello!*I would like to get pin for an account. Can you let me know the instructions?
I don"t know my freedom pop * and I need to cancel this account.
account information closing
World like to recover my phone number
Please am unable to login into my account
Hi There,**I have reactivated my account, but the phone does see a mobile network.**Thanks!
FreedomPop is ending its free UK Essentials plan tomorrow, July **th. I am wanting to t...
When I go to place a call through FreedomPop, the screen looks like I'm calling the num...
I am a ** year old Senior with very little high tech knowledge, other than the fact tha...
After a lot of problems with an erratic sim card, I went into the App. My login said my...
My FreedomPop account was suspended supposably because of billing issues and it won't a...
Hi,This is Meghana.I didn’t use any service and no plans yet but you charged me $**.* a...
I have been trying to call freedomPop because I ordered service thru them-which I haven...
I started a phone number portin a few days ago. The next day my phone disconnected and...
I am being charged a phenomenal amount for my free SIM card on two phones. I need this...

FreedomPop Customer Phone Number 888-702-8302 - Stats

Phone number to dial888-702-8302
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm PST
Best time to dial9:10am
Average wait6 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter, facebook
Quality of communication86%
Quality of help59%
Customer votes5,813
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

FreedomPop's Best Toll-Free/800 Customer Phone Number

This is FreedomPop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FreedomPop agent. This phone number is FreedomPop's Best Phone Number because 37,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-702-8302 include Cancel Service, Change Plan, Dispute a Charge, Unlock Phone, Device Support and other customer service issues. The FreedomPop call center that you call into has employees from California and is open Mon-Fri 9am-5pm PST according to customers. In total, FreedomPop has 4 phone numbers. It's not always clear what is the best way to talk to FreedomPop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to FreedomPop?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FreedomPop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with FreedomPop, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our FreedomPop Customer Service page for more information.
FreedomPop Customer Service

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