Toll-free · Dial x3200 followed by any other digit · If you know your party's extension, press 1; otherwise, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ford Motor Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:You have to say, "What you are calling about," or you will not be transferred to a representative.
Here is how our research team describes the way the Ford Motor Credit phone system greets you: Check reorder, note changes, web support, press 1. Note info, press 2. Payroll deductions & direct deposit, press 3. Financial transactions, press 4. New investment information, press 5. To speak to an associate, press 0.
Below are some clips we've found from Ford Motor Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Ford Motor Credit Company.
Your call may be monitored or recorded.
To reduce your hold time, please provide your account number or Social Security number when prompted.
Also, many self services are available for you to manage your account online at ford dot com slash finance or lincoln dot com slash finance.
Thank you. In a few words, tell me how I can help you today."
Excerpt from a call with Ford Motor Credit
Tuesday, March 12, 2024 7:10 PM
They may ask you to say or enter information
"Just so you know, our representatives are specialized in different areas.
To get you to the right place as fast as possible, please tell me which of these options is the best match for whatever you need help with today.
You can say payments, pay off information, billing, extension, account overview, or account changes."
Excerpt from a call with Ford Motor Credit
Wednesday, January 17, 2024 4:13 PM
What are the hours and when should I call?
Ford Motor Credit operates the call center for this 800-727-7000 phone number Mon-Fri 7am-8pm, Sat 7am-5pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 72 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford Motor Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford Motor Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ford Motor Credit is Saturday.The most busy day to call is Friday, which averages 1800% more phone calls by comparison.Again, this is based on a sample of 72 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Ford Motor Credit is Wednesday.
Why call this Ford Motor Credit number?
Below is a sample of recent calls to Ford Motor Credit, and their purpose. Are any of these similar to the reason you are trying to call?
Providing information: "My name is Tony Chrome."
- From a call lasting 44m 24s , Mar 12, 2024 7:10 PM
Payment inquiry: "I wanna pay that off. Is there a way I can do that just through the phone or through online?"
- From a call lasting 8m 53s , Jan 17, 2024 4:13 PM
Requesting lease VIN numbers: "Hi, I'm looking to get the VIN numbers of six escapes I leased, can you email or text them to me?"
- From a call lasting 10m 46s , Jan 2, 2024 4:30 PM
More Ways to Contact Ford Motor Credit Customer Service
There are of course other ways to contact Ford Motor Credit customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Ford Motor Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ford Motor Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford Motor Credit agent. This phone number is Ford Motor Credit's best phone number because 14,628 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-7000 include Update Account Information, Eligibility Question, Setup Payment Plan, Request a Loan, Technical Support and other customer service issues. Rather than trying to call Ford Motor Credit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ford Motor Credit has 3 phone numbers. It's not always clear what is the best way to talk to Ford Motor Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ford Motor Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ford Motor Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.