Toll-free · Calling this Ford number should go right to a real human being · For recall or customer satisfaction program letter, use your 1-digit PIN, press 2. To locate the nearest dealer, press 3. For refunds for repairs that have already been done, press 4.
Toll-free · Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0. · In a few words, please say why you are calling today.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ford phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ford number should go right to a real human being
Here is how our research team describes the way the Ford phone system greets you: Please hold for the next available representative.
Below are some clips we've found from Ford's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Contacts made to or from the customer relationship center will be monitored or recorded for quality or training purposes.
For more information on our privacy practices and for California residents, to exercise your rights under the California Consumer Privacy Act, go to ford dot com.
To better serve and understand our customers, we would like to ask you a few questions regarding your experience with us.
When your call is completed, please remain on the line to participate in a brief survey.
Please hold for the next available representative."
Excerpt from a call with Ford
Thursday, February 1, 2024 4:31 PM
In fact, much of this information on this page is superfluous because this Ford phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ford operates the call center for this 888-781-7319 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 708 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ford is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 708 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Ford is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ford staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Ford number?
Below is a sample of recent calls to Ford, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with son's Ford: "My son's Ford Focus has a TCM problem and needs assistance with warranty coverage."
- From a call lasting 40m 30s , Mar 28, 2024 10:12 PM
Recall inquiry for Ford Fiesta: "The brakes are working, but it feels like the brakes are on sometimes when I'm driving and they're not."
- From a call lasting 6m 12s , Mar 21, 2024 6:04 PM
Customer feedback on service: "I wasn't calling about a case, I just wanted to notify you about the kind of service I got."
- From a call lasting 12m 40s , Feb 15, 2024 5:11 PM
Engine trouble diagnosis: "The engine knocks and rattles when idling, seems like it's not getting oil pressure, and I'm worried it might harm the motor."
- From a call lasting 10m 45s , Feb 1, 2024 4:31 PM
Inquiring about car payoff: "I just wanted to know what my buyout was on my car."
- From a call lasting 5m 38s , Jan 18, 2024 4:21 PM
Battery warranty inquiry: "I was wondering on that vehicle, how long is the battery warranty?"
- From a call lasting 13m 3s , Jan 16, 2024 2:36 PM
Ford's 888-781-7319 phone number seems to be used for the Ford Motorsports and racing division of the Ford Motor Company, known as Ford Performance, and it couldn't be used for anything during the holidays. Given that Ford Performance really doesn't have a lot to do until the running of the Daytona 500 in February, it makes sense that the company's personnel would take off for an extended break at the end of the year.
It's also clear that this number isn't meant for the average customer, because it don't offer any kind of automated menu for anyone to navigate through. When the office is closed for the holiday season, there's no way to interact with anyone from Ford Performance. When I called this number, I was immediately taken to the automated message, which said the offices of Ford Performance were closed.
Since I'd made my initial call after business hours, I decided to call back again on Monday to see if that was just a standard greeting for after hours. This time, I was told that the offices of Ford Performance were closed for the holidays, and I would need to call back another day after the company had returned to work. There was no indication of when that would happen or when I should call back; the system simply chose to hang up at that point with no further interaction.
Customers calling this number when it's not available don't have any menu to go to, don't have any way to reach Ford's other offices under the Ford Motor Company umbrella, can't leave a message or interact in any way. Your only option in this situation is to try your call again another time.
Given what Ford Performance does, the average person has no need to use this number anyway. It's not meant to connect with Ford's customer vehicles division; it's meant for those who use Ford vehicles for professional racing. Most people will never have a need for this number in their lives, and the people who will likely won't be calling until the racing season gets going anyway.
Obviously, given how this number operates and the lack of any options for customers, I can't recommend calling this number in most circumstances. The only exceptions are if you happen to own or drive a racing vehicle or you want to purchase a racing vehicle. If you're calling about anything besides the high-performance division of Ford's vehicles, you won't get any use out of dialing this number.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Ford Customer Service
There are of course other ways to contact Ford customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ford provides this option.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Ford, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Ford customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ford's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford agent. This phone number is Ford's best phone number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-781-7319 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Ford first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook. In total, Ford has 4 phone numbers. It's not always clear what is the best way to talk to Ford representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ford. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ford. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
