Toll-free · Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this First Premier Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred
Below are some clips we've found from First Premier Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Premier Bankcard.
To receive instructions in English, for information about your credit card, including how to select your personalized PIN, press one.
To pay by phone using a checking account or debit card or to obtain a list of payment options.
Press two if you have already completed an application and would like check the status of it, press three."
Excerpt from a call with First Premier Bank
Monday, January 8, 2024 8:42 PM
They may ask you to enter information with the dial pad
"Thank you for calling Premier Bankcard.
To receive instructions in English, press one.
For this to get started, please enter your sixteen digit credit card number."
Excerpt from a call with First Premier Bank
Thursday, April 4, 2024 9:03 PM
What are the hours and when should I call?
First Premier Bank operates the call center for this 800-987-5521 phone number Mon-Fri 7am-9pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Premier Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Premier Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Premier Bank is Tuesday.The most busy day to call is Thursday, which averages 33% more phone calls by comparison.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call First Premier Bank is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Premier Bank staffs the call center well on Tuesday.
Why call this First Premier Bank number?
Below is a sample of recent calls to First Premier Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment with debit card: "I'm calling to make a payment, let's see, I wanna make a payment of one fifty."
- From a call lasting 14m 11s , Apr 4, 2024 9:03 PM
Making credit card payment: "I'm making a payment with the same card as last time."
- From a call lasting 6m 57s , Mar 27, 2024 11:37 PM
Payment inquiry: "I wanna make a payment of fifty dollars."
- From a call lasting 4m 40s , Mar 27, 2024 11:30 PM
Payment inquiry: "How much I need to pay?"
- From a call lasting 8m 43s , Mar 14, 2024 6:19 PM
Card cancellation request: "I just wanted to cancel the time card and Cash App, I don't want it being used anymore."
- From a call lasting 6m 52s , Mar 8, 2024 5:02 PM
Making credit card payment: "I'm calling to pay my bill."
- From a call lasting 10m 10s , Feb 28, 2024 11:55 PM
Setting up PIN: "I want to set up a PIN for my card."
- From a call lasting 4m 53s , Feb 28, 2024 4:01 PM
Credit card not received: "I never got one in the mail."
- From a call lasting 5m 13s , Feb 26, 2024 3:03 PM
Assistance with credit card: "I don't know my credit card number."
- From a call lasting 3m 47s , Feb 16, 2024 6:14 PM
Lost card replacement: "I don't have my card anymore. I lost it."
- From a call lasting 4m 8s , Jan 3, 2024 2:41 PM
More Ways to Contact First Premier Bank Customer Service
There are of course other ways to contact First Premier Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- First Premier Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is First Premier Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Premier Bank agent. This phone number is First Premier Bank's best phone number because 13,686 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-987-5521 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Premier Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, First Premier Bank has 2 phone numbers. It's not always clear what is the best way to talk to First Premier Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Premier Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Premier Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.