Toll-free · Press 41 : This is to update billing info on your FedEx.com account · To make a payment, press 1. To rebill shipment to a different account, press 2. To get invoice information, press 3. To request credits or a refund, press 4. To get the account balance, press 5. To update credit card information, press 6. To hear payment history, press 7. For duties or taxes, press 8. For all other options, press 9.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FedEx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then enter 0# for your tracking number
Here is how our research team describes the way the FedEx phone system greets you: Tell me what I can help you with today.
Below are some clips we've found from FedEx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Did you want to check on that shipment?
Otherwise, say no or press two."
Excerpt from a call with FedEx
Thursday, January 4, 2024 10:06 PM
They may ask your reason for calling (instead of a menu)
"Again are you calling about a delivery?
Alright. But first, I need more information to find you the right I need to understand the reason for your call."
Excerpt from a call with FedEx
Thursday, April 4, 2024 12:48 PM
They may ask you to say or enter information
"Let me play you some more options. You can say, billing and payments, order supply now if your request is about a package that you're shipping to someone, press one now."
Excerpt from a call with FedEx
Thursday, April 4, 2024 12:48 PM
The first phone menu
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today.
You're calling for the stat sorry.
If you're calling for the status of a package, say yes or press one.
If not, say no or press two."
Excerpt from a call with FedEx
Thursday, April 4, 2024 12:15 PM
What are the hours and when should I call?
FedEx operates the call center for this 800-463-3339 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,944 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FedEx is Sunday.The most busy day to call is Friday, which averages 221% more phone calls by comparison.Again, this is based on a sample of 1,944 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 522% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Shortest
Sat
The best time to call
In summation, the best day to call FedEx is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that FedEx staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this FedEx number?
Below is a sample of recent calls to FedEx, and their purpose. Are any of these similar to the reason you are trying to call?
Printing airway bill: "Hi, I need to print an airway bill for a shipment I created through eShipGlobal."
- From a call lasting 8m 40s , Apr 17, 2024 5:47 PM
Speaking to customer service: "I want to I would like to talk to a person customer service person."
- From a call lasting 3m 14s , Apr 17, 2024 4:04 PM
Requesting agent for assistance: "A representative, why do we cannot get to talk to a person?"
- From a call lasting 4m 28s , Apr 16, 2024 10:13 PM
Pause request: "Give me a second."
- From a call lasting 2m 22s , Apr 12, 2024 6:25 PM
Concern about possible scam: "I believe I'm being scammed by someone posing as a FedEx driver from California."
- From a call lasting 4m 13s , Apr 12, 2024 12:01 AM
General inquiry: "I have a question."
- From a call lasting 25s , Apr 11, 2024 7:00 PM
No information provided: ""
- From a call lasting 49s , Apr 11, 2024 4:29 PM
Delivery delay complaint: "Can I talk to a manager or something? Because this is kinda ridiculous that it's been on Friday."
- From a call lasting 10m 30s , Apr 11, 2024 2:31 PM
General inquiry: "Just had a quick question about playing a game."
- From a call lasting 31m 37s , Apr 10, 2024 2:28 PM
Tracking number issue: "The tracking number provided is not valid and I need to speak with a representative to find my package."
FedEx's 800-463-3339 phone number is designed to help customers with packages, although it can be used to get information. In order to get help from an actual person, you'll need to have a package to track. Otherwise, you'll be getting help from the automated system.
That's not a bad thing, given that the automated system is somewhat helpful. When I dialed, I was asked for the reason for my call, and I said that I wanted to know the shipping rates for a package.
The system told me that it could send me a link to FedEx's website with the information needed to answer my question. I said that was fine, and the system then asked me if it was my first time contacting FedEx for assistance. I said that it was, and the system said that in that case, I would need to confirm that I was willing to receive data from FedEx before it would send me a text.
I got the first message from FedEx asking me to approve communication from its virtual assistant, and I sent back "Yes" to confirm that I could receive messages. Following that, I received a follow-up message containing a link to FedEx's shipping rates on its website.
The site told me that I could choose from any of 12 box shapes and sizes if I wanted flat-rate shipping, or I could choose to have my shipping costs calculated based on the size of the package and the distance it was traveling. If I wanted to pay for custom sizing and distance, I could use a shipping calculator to see which was the better deal.
At that point, the system said I could go back to the main menu if I had another question, or I could choose to hang up if I'd received all the help I needed. I opted to end the call at that point.
Overall, I thought this was a strong experience. Having the automated system handle the questions that the website couldn't answer and having the ability to speak to someone if more specific help was needed helps make the process easier for all callers. If a caller doesn't have easy access to the internet, they can get a text with the information they need, or they can wait on the phone for a live person to help. This system ensures nobody gets left out and everyone can get assistance.
Based on the experience I had, I would absolutely use this number if I needed customer service.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact FedEx Customer Service
There are of course other ways to contact FedEx customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FedEx provides this option.
One of FedEx's Customer Service Reps. Can help track packages and other useful information
FedEx, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of FedEx, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- FedEx customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's best phone number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FedEx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
