Toll-free · Press 4 and wait on the line for a representative. · This line is for employees only. Please hold for the next available representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fandango phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For automated inquiries only
Here is how our research team describes the way the Fandango phone system greets you: Current promotions, visit website. Confirm purchase, press 1. Exchange or refunds, press 2. Check balance of gift card, press 3. For all other inquiries, press 4.
Below are some clips we've found from Fandango's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire to confirm a purchase made with your Fandango account, please press one now."
Excerpt from a call with Fandango
Tuesday, February 13, 2024 12:38 AM
The first phone menu
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you.
If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire about exchanging or refunding tickets you have already purchased, please press two now."
Excerpt from a call with Fandango
Friday, March 22, 2024 1:15 PM
After you press 2
"To learn how to check the balance of a gift card, plea if you are calling before the Movies posted Showtime, please press one now.
If you are calling after the movies posted Showtime, please press two now."
Excerpt from a call with Fandango
Saturday, March 9, 2024 7:38 PM
What are the hours and when should I call?
Fandango operates the call center for this 800-326-3264 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 191 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fandango phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fandango staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fandango is Monday.The most busy day to call is Friday, which averages 55% more phone calls by comparison.Again, this is based on a sample of 191 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Fandango is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fandango staffs the call center well on Monday.
Why call this Fandango number?
Below is a sample of recent calls to Fandango, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty ordering tickets: "We're trying to purchase tickets at the theater near us but keep getting errors on the Fandango website."
- From a call lasting 8m 21s , Apr 10, 2024 8:44 PM
Ticket refund request: "Hi. I bought tickets for today instead of tomorrow and I'd like a refund to purchase for tomorrow instead."
- From a call lasting 7m 48s , Apr 6, 2024 10:01 PM
Ticket retrieval issue: "I purchased tickets but don't know how to pull them up through Fandango."
- From a call lasting 4m 6s , Apr 3, 2024 8:01 PM
Ticket purchased for wrong theater: "I bought some tickets for a movie, but I bought them for the wrong theater."
- From a call lasting 3m 13s , Mar 9, 2024 7:38 PM
Ticket date change: "I bought a ticket for Wednesday but want to change it to Thursday."
- From a call lasting 7m 9s , Feb 13, 2024 12:38 AM
Multiple charges for tickets: "I was charged three times for tickets I purchased and even after using them, I still need a refund."
- From a call lasting 5m 3s , Jan 16, 2024 6:02 PM
Refund or voucher request: "I was wondering if there's anything that could be done for, like, just, like, if I could get a free voucher for my movie tickets that I bought because I bought two of them."
- From a call lasting 5m 44s , Jan 3, 2024 8:58 PM
Calling this number can be helpful, although it seems that Fandango wants to use its number more to push people toward its website as opposed to offering help over the phone. When I called this number, I was presented with several options, including checking how to check my Fandango balance, getting assistance with an account and requesting a refund from Fandango.
I opted to request information on checking my balance, and the system told me that I could check my account balance by logging on to Fandango's website and entering in my information. At this point, I could either do exactly as was suggested, or I could remain on the line and wait for the next available representative if I had further questions.
I chose to stay on the line and got connected to a representative in less than a minute. She thanked me for calling Fandango and asked how she could assist me. I asked her how I could use Fandango to find movie times in my area. She told me that I could go on Fandango's website and enter my zip code where I wanted to go to the theater. From there, the site would suggest a theater in or near the zip code I had chosen and provide me with movies and times for the next few days. Once I confirmed I could do that, she asked me if I had any more questions for her. I told her I did not, and she thanked me for my time calling Fandango and wished me a pleasant evening.
Overall, I thought this was a good experience. I got the information I needed and was able to get help rather quickly. I didn't have to wait for unnecessary menus or anything; all I had to do was stay on the line and I'd get connected. Based on this interaction, I'd use this number if I needed help.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Fandango Customer Service
There are of course other ways to contact Fandango customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Fandango customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fandango's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fandango agent. This phone number is Fandango's best phone number because 39,468 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-3264 include Change Tickets, Exchange Tickets, Refund a Charge, Payment Problem, Gift Card or Promo Code and other customer service issues. The Fandango call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Fandango has 2 phone numbers. It's not always clear what is the best way to talk to Fandango representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fandango. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fandango. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
