Family Mobile Customer Service

Phone Number & Contact Information

To transfer your phone number, press two.
To add a line Please say or enter the number you want to transfer."

For straight talk, press one.
For TracFone, press two.
For net ten, press three.
For simple mobile, press four.
For go smart mobile, press five.
For Walmart Family Mobile, press six."

"For go smart mobile, to activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."

"To activate your service with a new phone number, press one.
To transfer your phone number, press two."

"To activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."

For telcel, press to activate your service with a new phone number, press one.
To transfer your phone number, press two."

My Experience Calling 877-760-8760

By Adam Goldkamp

Apr 9, 2024

This phone number isn't used to actually get customer service. Instead, it's used to set up a line through Wal-Mart's Family Mobile Program, either by adding a new number, transferring an existing one or adding a line to an existing account.

However, before you actually get to that point in the call, you need to select Family Mobile as your option, because this number appears to take you to a call center with several options. You can use this number for several other prepaid phone plans, including Tracfone and Straight Talk wireless. This number serves as the activation option for at least six different wireless phone companies, and you'll have to wait until option six before you can press 6 to get assistance from Family Mobile.

Once you've connected with Family Mobile, you're presented with three options. You can either activate a phone with new phone number, transfer your existing phone number to a different phone or add a line to an existing account that you've already set up with a different phone and phone number. Either way, no option is presented for you to get information or to speak with a human representative. Your only option beyond those three setup options is to return to the previous menu and select a different company to connect with.

Overall, I thought this number was bare bones but to the point. If you're simply getting a phone set up, you don't need a lot of options. I don't love that customers have to wait through several companies to get to the one they actually need, but I do understand that having only one number can save time and money for companies that perform similar work. With nobody needed to provide assistance, having one number does work. Given that this is for activation, I would use this number if needed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Family Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Mobile agent. This phone number is Family Mobile's best phone number because 27,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-760-8760 include Complaint, Account issue, Billing issue, Technical or service issue, Change or cancel service and other customer service issues. The Family Mobile call center that you call into has employees from India, Philippines, California and is open 6am-9pm PT according to customers. In total, Family Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Family Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Family Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Family Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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