Equifax (Canada) Phone Number

Call Equifax (Canada) customer service faster with GetHuman

  • Calls Equifax (Canada)'s Customer Service department
  • The average hold time is 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Dispute Credit Report, Cancel Service, Account Access, Freeze Credit, and Unfreeze Credit.
  • Reach a live Equifax (Canada) agent: Press 1 for English, then Press 8.
  • What you hear when you call: Lost or stolen ID, press 1. Fraud, press 2. Copy of credit score, press 3. Change of address, press 4. Been denied credit, press 5. For our address and location, press 6. For any other questions, press 8.

What to expect when you call

Heard when the phone system first answers
"You have reached the consumer services of Equifax Canada. If you are calling regarding recent changes to your Equifax online account, please see our website at w w w dot Equifax dot c a for more information. Answers to common questions can be found in the frequently asked question section. For instant online access to your Equifax file, visit us at w w w dot Equifax dot c a. For service in English, please press one. Our menu options have changed. Please listen carefully and choose one of the following options. If your identification information has been lost or stolen, press one."
Excerpt from a call with Equifax (Canada)
Friday, February 16, 2024 10:41 PM

Calling Equifax (Canada) Customer Care at 866-828-5961

Feb 6, 2024

When you call the customer service phone number for Equifax (Canada) with a customer problem, you're first greeted by an automated message system. The recording instructs those who are calling about recent changes to their Equifax online account to visit their website, www.equifax.ca. It mentions that their website additionally has a section for frequently asked questions and directs callers on where to find the FAQ on the site. For instant online access to your file, the system again directs you to their website.

An option to receive service in French is presented, which is far more detailed than any other alternative language option I've heard on an automated message system. Most systems instruct callers to press a number on the keypad for the alternative language option. Equifax (Canada)'s system, however, states the entire message that was initially provided in English in French as well. This is great in terms of accessibility.

You can bypass this French language part of the recording by pressing one. In fact, this opening main menu only offers the number one to say or press in order to continue navigating the system. I had the impression the company greatly prefers customers to seek assistance via their website rather than over the phone.

If you don't select the French language option or press one for service in English, the automated message will repeat three times and then take you to the "real" main menu, for lack of a better word.

If your identification information has been lost or stolen, press one; if you have been the victim of fraud, press two; if you would like a copy of your own personal credit file or score, if available, press three; if you've recently had a change of address or need to update or verify your credit address, press four; if you have been denied credit, press five; to obtain Equifax (Canada)'s mailing address, press six; and for any other questions, press eight.

This second part of the automated message system will repeat for three cycles if none of the presented options is selected, and then automatically connect you to an agent. This is great because many other companies' message systems will simply disconnect the call. User accessibility is increased by automatically connecting to an agent at this point.

However, it's worth noting there is no immediate option to speak with a representative. I understand the need to siphon callers' concerns to the relevant departments, although for those who struggle to navigate automated message systems—such as the elderly population or individuals with certain disorders and/or disabilities—an immediate option to connect to a human being would be very helpful.

Once connected to a representative, they were able to answer my questions quickly and efficiently. There was no wait time either; I simply waited a few moments and was connected.

Overall, this is a solid customer service line. The representatives are great, assuming they're similarly helpful and amiable as the individual I spoke to, and the message options for relevant concerns are practical.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Equifax (Canada) Customer Phone Number 866-828-5961 - Stats

Phone number to dial866-828-5961
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait4 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication81%
Quality of help88%
Customer votes363
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Equifax (Canada)'s Best Toll-Free/800 Customer Phone Number

This is Equifax (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax (Canada) agent. This phone number is Equifax (Canada)'s Best Phone Number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-828-5961 include Dispute Credit Report, Cancel Service, Account Access, Freeze Credit, Unfreeze Credit and other customer service issues. Rather than trying to call Equifax (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Equifax (Canada) has 2 phone numbers. It's not always clear what is the best way to talk to Equifax (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Equifax (Canada)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Equifax (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Fraud Detection866-892-2595

Beyond the Phone Number

There are other ways to get in touch with Equifax (Canada), including their website / help desk. Visit our Equifax (Canada) Customer Service page for more information.
Equifax (Canada) Customer Service

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