Toll-free · Press 3 at prompt, then press 1 for US and Canada Customer Care, or 2 for International Customer Care. · Are you calling to reserve a vehicle? Yes or No.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Enterprise Rent-A-Car phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Answer all questions, "No".
Here is how our research team describes the way the Enterprise Rent-A-Car phone system greets you: Are you calling to reserve a vehicle? Yes or No.
Below are some clips we've found from Enterprise Rent-A-Car's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Enterprise Rent A Car.
Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
Yes or no?
Thanks.
Would you like to update an existing reservation?
Thanks. Are you calling for support with your enterprise plus membership?
I didn't understand your response. Let's try again.
Please say yes or no. Are you calling for support with your enter Thanks.
Are you in a rental vehicle and been involved in an accident or experiencing mechanic?"
Excerpt from a call with Enterprise Rent-A-Car
Tuesday, March 26, 2024 1:25 PM
The first phone menu
"Thank you for calling Enterprise Rent A Car.
Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
I didn't understand your response. Let's try again.
Please say yes or no. Are you calling to reserve a vehicle?
Yes or Sorry.
I still didn't understand your response.
To repeat this menu, press nine.
Please select from the following options. If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."
Excerpt from a call with Enterprise Rent-A-Car
Thursday, April 4, 2024 9:28 PM
What are the hours and when should I call?
Enterprise Rent-A-Car operates the call center for this 800-264-6350 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 449 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Enterprise Rent-A-Car phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Enterprise Rent-A-Car staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Enterprise Rent-A-Car is Sunday.The most busy day to call is Thursday, which averages 93% more phone calls by comparison.Again, this is based on a sample of 449 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Enterprise Rent-A-Car is Wednesday.
Why call this Enterprise Rent-A-Car number?
Below is a sample of recent calls to Enterprise Rent-A-Car, and their purpose. Are any of these similar to the reason you are trying to call?
Drop-off location change: "Is it possible to drop off the car in Austin even though we rented in Marble Falls?"
- From a call lasting 6m 8s , Apr 11, 2024 3:38 PM
Extending car rental: "I rented a car that I want to extend, but my local office is too busy to help."
- From a call lasting 13m 59s , Apr 10, 2024 8:00 PM
Transfer to damage recovery: "I returned a car that didn't have damage and need to speak to the rental location about the issue with the damage recovery unit."
- From a call lasting 9m 38s , Apr 4, 2024 12:18 PM
Providing phone number: "Eight five nine five nine five one two zero three."
- From a call lasting 3m 34s , Mar 29, 2024 11:00 PM
Request for removal from do not rent list: "I'm trying to get in touch with risk management so I can get out of the do not list."
- From a call lasting 10m 6s , Mar 26, 2024 1:25 PM
Location request: "Looking for Enterprise location in town."
- From a call lasting 3m 34s , Mar 26, 2024 1:21 PM
Making new reservation: "Looking to make a new reservation for a 12 passenger van for pickup in San Diego near the port."
- From a call lasting 9m 30s , Mar 21, 2024 7:25 PM
Car breakdown assistance: "I rented a car last night and now it won't start; need help with getting it started."
- From a call lasting 8m 34s , Mar 19, 2024 7:22 AM
Requesting roadside assistance: "I need you to get somebody out there to fix this car."
- From a call lasting 2m 59s , Mar 19, 2024 7:16 AM
Lost item at location: "I literally just left my backpack on their site and can't reach anyone at the location in Atlanta, Georgia."
- From a call lasting 5m 21s , Mar 12, 2024 5:26 AM
More Ways to Contact Enterprise Rent-A-Car Customer Service
There are of course other ways to contact Enterprise Rent-A-Car customer service besides the phone. Below we list the best ones, by medium.
Enterprise Rent-A-Car, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Enterprise Rent-A-Car customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Enterprise Rent-A-Car's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Enterprise Rent-A-Car agent. This phone number is Enterprise Rent-A-Car's best phone number because 20,922 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-264-6350 include Change a Booking, Make a Booking, Complaint, Refund, Overcharges and other customer service issues. The Enterprise Rent-A-Car call center that you call into has employees from Missouri and is open 24 hours, 7 days according to customers. In total, Enterprise Rent-A-Car has 4 phone numbers. It's not always clear what is the best way to talk to Enterprise Rent-A-Car representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Enterprise Rent-A-Car. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Enterprise Rent-A-Car. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.