How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this EVINE Live phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 4, then 0
Below are some clips we've found from EVINE Live's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ShopHQ. We are here for you.
To place an order or obtain product information, please press one.
To speak with a customer service agent, please press two. Please know your call may be recorded for training and quality purposes."
Excerpt from a call with EVINE Live
Monday, January 15, 2024 2:06 PM
The first phone menu
"Welcome to ShopHQ. We are here for you.
Please know your call may be recorded for training and quality purposes.
For subscription information or ShopHQ credit card, press three.
To place a new order or check item availability, press four.
To change a PIN number, press five.
To place an order or obtain product information, please press one.
To speak with a customer service agent, please press two."
Excerpt from a call with EVINE Live
Thursday, February 15, 2024 2:21 PM
After you press 2
"Please know your call may be recorded for training and quality purposes.
To change a PIN number, press five.
To check order status, shipping information, or cancel an item, press one.
To check return status, return or value pay information, press two."
Excerpt from a call with EVINE Live
Thursday, February 15, 2024 2:23 PM
What are the hours and when should I call?
EVINE Live operates the call center for this 800-676-5523 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 634 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EVINE Live phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EVINE Live staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EVINE Live is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 634 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call EVINE Live is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EVINE Live staffs the call center well on Tuesday.
Why call this EVINE Live number?
Below is a sample of recent calls to EVINE Live, and their purpose. Are any of these similar to the reason you are trying to call?
Refund inquiry for multiple payments: "I need to check about getting that refunded as well."
- From a call lasting 7m 18s , Feb 23, 2024 12:46 AM
Checking old bill status: "I just wanted to make sure it was paid."
- From a call lasting 8m 8s , Jan 15, 2024 2:06 PM
Conclusion and closing notes
This is EVINE Live's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EVINE Live agent. This phone number is EVINE Live's best phone number because 3,804 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-5523 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EVINE Live first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EVINE Live has 1 phone number. It's not always clear what is the best way to talk to EVINE Live representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EVINE Live. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EVINE Live. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.