How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dyson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-4, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Dyson phone system greets you: Sales, press 1. Post-order support, press 2. Troubleshooting, press 3. Product registration, press 4.
Below are some clips we've found from Dyson's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dyson.
For sales, press one.
For post order support, press two."
Excerpt from a call with Dyson
Monday, March 18, 2024 2:50 PM
The first phone menu
"Thank you for calling Dyson.
For sales, press one.
For post order support, press two.
For troubleshooting, press three."
Excerpt from a call with Dyson
Wednesday, March 27, 2024 4:41 PM
After you press 1
"For hair care, press one.
For floor care, press two.
For air treatment, press three.
For lighting, press four."
Excerpt from a call with Dyson
Wednesday, January 17, 2024 8:46 PM
After you press 2
"For price match, press one.
For current open order, press two.
For returns, press three."
Excerpt from a call with Dyson
Monday, April 8, 2024 6:00 PM
After you press 3
"For sale, for floor care, press one.
For air treatment, press two."
Excerpt from a call with Dyson
Monday, March 18, 2024 2:50 PM
What are the hours and when should I call?
Dyson operates the call center for this 866-693-9766 phone number Mon-Fri 8am-8pm, Sat 9am-6pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 125 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dyson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dyson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dyson is Friday.The most busy day to call is Tuesday, which averages 192% more phone calls by comparison.Again, this is based on a sample of 125 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Dyson is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Dyson number, but it is also the day with the shortest hold times.
Why call this Dyson number?
Below is a sample of recent calls to Dyson, and their purpose. Are any of these similar to the reason you are trying to call?
Product inquiry and purchase assistance: "I'm interested in purchasing your latest, Dyson hairdryer."
- From a call lasting 13m 44s , Mar 21, 2024 3:24 PM
Vacuum not working properly: "If you press the button on, it will cut off every couple of seconds."
- From a call lasting 22m 31s , Mar 16, 2024 6:43 PM
Power cord issue: "Every time she's using it, it cuts out."
- From a call lasting 14m 18s , Feb 14, 2024 8:07 PM
More Ways to Contact Dyson Customer Service
There are of course other ways to contact Dyson customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dyson will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dyson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dyson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dyson agent. This phone number is Dyson's best phone number because 13,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-693-9766 include Warranty support, Recall, Repair, Technical support and other customer service issues. Rather than trying to call Dyson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Dyson has 1 phone number. It's not always clear what is the best way to talk to Dyson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dyson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dyson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.