How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Detroit Edison (DTE) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu. Then press 5 again.
Here is how our research team describes the way the Detroit Edison (DTE) phone system greets you: Gas leak or problem, press 1. Wire down or electric problem, press 2. Billing, payments, or shut off information, press 3. Start, stop, or move construction service, press 4. Something else, press 5.
Below are some clips we've found from Detroit Edison (DTE)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DTE. Press one to report a gas leak.
Press two to report a wire down or electrical problem."
Excerpt from a call with Detroit Edison (DTE)
Monday, March 18, 2024 1:22 AM
They may ask you to say or enter information
"Welcome to DTE. Press one to report a gas leak.
Avoid the wait. Visit DTE Energy dot com for all your needs.
Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly.
Our representatives are available to chat and assist you online.
Visit DTE Energy dot com or download our DTE mobile app.
Main menu. To report a gas leak or problem, press one or say gas leak."
Excerpt from a call with Detroit Edison (DTE)
Wednesday, March 20, 2024 4:48 PM
The first phone menu
"Okay. Then let's continue.
Avoid the wait. Visit DTE Energy dot com for all your needs.
Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly.
Our representatives are available to chat and assist you online.
Visit DTE Energy dot com or download our DTE mobile app.
Main menu. To report a gas I didn't understand that.
To avoid any interruptions, please reduce background noise by muting when not speaking or turning off your speaker phone.
To report a wire down or electric problem, or to check an outage status, press two.
Or say electric problem. For billing, payments, or shutoff information, press three.
Welcome to DTE. Press one to report a gas leak.
Press two to report a wire down or electrical problem."
Excerpt from a call with Detroit Edison (DTE)
Monday, March 18, 2024 1:22 AM
What are the hours and when should I call?
Detroit Edison (DTE) operates the call center for this 800-477-4747 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Detroit Edison (DTE) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Detroit Edison (DTE) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Detroit Edison (DTE) is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Detroit Edison (DTE) is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Detroit Edison (DTE) staffs the call center well on Monday.
Why call this Detroit Edison (DTE) number?
Below is a sample of recent calls to Detroit Edison (DTE), and their purpose. Are any of these similar to the reason you are trying to call?
Property damage complaint: "DTE crew damaged my property twice and never fixed it, causing erosion issues."
- From a call lasting 17m 55s , Mar 7, 2024 9:34 PM
More Ways to Contact Detroit Edison (DTE) Customer Service
There are of course other ways to contact Detroit Edison (DTE) customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Detroit Edison (DTE), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Detroit Edison (DTE) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Detroit Edison (DTE)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Detroit Edison (DTE) agent. This phone number is Detroit Edison (DTE)'s best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4747 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Detroit Edison (DTE) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Detroit Edison (DTE) has 1 phone number. It's not always clear what is the best way to talk to Detroit Edison (DTE) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Detroit Edison (DTE). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Detroit Edison (DTE). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.