How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Delta Dental of California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Member", then "I don't have one" twice
Below are some clips we've found from Delta Dental of California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Delta Dental.
To get started, please say, I'm a dental provider or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
That was October eighteenth nineteen thirty four.
Is that right?
Please tell me the member ID of the primary member.
Or enter it on your phone's keypad. If it contains letters, just press the corresponding number on your keypad."
Excerpt from a call with Delta Dental of California
Friday, January 12, 2024 4:24 PM
They may ask you to say or enter information
"Thank you for calling Delta Dental.
To get started, please say, I'm a dental provider, or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
What's the date of birth of the person you're calling about?
I didn't hear you. Please say or enter the two digit month two digit day, and four digit year of the birth date of the family member you're calling about."
Excerpt from a call with Delta Dental of California
Wednesday, January 17, 2024 6:28 PM
The first phone menu
"Thank you for calling Delta Dental.
To get started, please say, I'm a dental provider or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
You'd like to speak with a representative. Is that right?
If you need to update your name, address, email, phone number, or make changes to covered members, please say yes.
Otherwise, say no.
Sorry. If you need to update your name, address, email, phone number, or make changes to covered members, say yes or press one.
If not, say no or press two."
Excerpt from a call with Delta Dental of California
Friday, March 22, 2024 7:53 PM
What are the hours and when should I call?
Delta Dental of California operates the call center for this 888-335-8227 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 932 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delta Dental of California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delta Dental of California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delta Dental of California is Saturday.The most busy day to call is Monday, which averages 1173% more phone calls by comparison.Again, this is based on a sample of 932 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Delta Dental of California is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Delta Dental of California staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Delta Dental of California number?
Below is a sample of recent calls to Delta Dental of California, and their purpose. Are any of these similar to the reason you are trying to call?
Address verification: "Providing address and personal details for verification."
- From a call lasting 26m 5s , Apr 9, 2024 6:20 PM
Requesting dental cards and information: "We never received anything from you guys, and I would like also to get a card for myself and my husband."
- From a call lasting 16m 12s , Apr 5, 2024 4:59 PM
Updating personal information: "I just wanna get my information about my dental."
- From a call lasting 9m 47s , Mar 28, 2024 9:06 PM
Verification of coverage: "I'm trying to figure out what happened because I remember the last time I did have Delta Dental."
- From a call lasting 5m 49s , Mar 27, 2024 4:11 PM
Questions about insurance coverage: "I want to understand if the dental clinic can still see me under the plan that I have."
- From a call lasting 15m 47s , Mar 22, 2024 7:53 PM
Clarifying dental insurance coverage: "I had an appointment at a dental office that told me my name was popping up with a Delta Dental plan, but I've never had one to my knowledge."
- From a call lasting 5m 59s , Mar 20, 2024 4:23 PM
Finding new dentist assignment: "I've been trying to get a dentist, they assigned me to a place not accepting new patients."
- From a call lasting 23m 23s , Mar 15, 2024 9:44 PM
Canceling deceased mother's insurance: "My mother-in-law passed away, and they're still making a deduction out of account. Just trying to get that canceled."
- From a call lasting 17m 44s , Mar 8, 2024 5:42 PM
Cancel insurance for deceased: "My mother-in-law died, and I wanna cancel the insurance."
- From a call lasting 4m 26s , Mar 8, 2024 5:36 PM
Billing inquiry for out-of-network claim: "I received a bill from my dentist for an out-of-network visit and was told a check was sent to me from Delta Dental but I never received it."
- From a call lasting 17m 15s , Mar 6, 2024 11:56 PM
More Ways to Contact Delta Dental of California Customer Service
There are of course other ways to contact Delta Dental of California customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Delta Dental of California customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Delta Dental of California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delta Dental of California agent. This phone number is Delta Dental of California's best phone number because 2,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-335-8227 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Delta Dental of California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Delta Dental of California has 1 phone number. It's not always clear what is the best way to talk to Delta Dental of California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Delta Dental of California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delta Dental of California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.