Dell - Tech Support Premium Support Phone Number

  • Calls Dell - Tech Support's Premium Support department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9am
  • Some common reasons that visitors to GetHuman call Dell - Tech Support include Refund a Charge, Warranty Claim, Repair Claim, Appointment Setup, and Return an Order.
  • Get a real live human at this number: Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department
  • When you call Dell - Tech Support and their automated voice system picks up, you hear: What can I help you with today? (Respond to the question.)
  • This is not the most popular Dell - Tech Support phone number (it's ranked #2). Most customers call 877-293-1197 for support: Click here for best option

What It's Like to Call Dell - Tech Support Phone Number 800-624-9896

Jan 23, 2024

Calling Dell's Tech Support was surprisingly easy. As a general rule, I put off calling tech support as long as I can because usually I sit on hold for a long time and nothing really helps. Most of the time, I get told to take my device to a store, so I try to cut out the middleman whenever I can. However, I don't live near a Dell store and my laptop is acting funny so my only choice was to call and see what they could do to help me troubleshoot the problem. 

Lately, when I turn on my laptop, it seems like the screen flickers for about 5 minutes before it starts working properly. This is not only hard on my eyes, but my laptop is only a year old and there's no reason I should be having issues like this. There are probably hundreds of reasons why people end up calling Dell Tech Support, so I was prepared to spend a lot of time on hold. Luckily, it only took about 5 minutes to talk to someone, which is a wait time that felt worthwhile. 

When I answered, an automated voice said, "Thanks for choosing Dell," followed by, "Now, what can I help you with today?" I told the voice I needed customer service and then it responded by saying, "Okay, I can connect you with someone. Just give me a little more information about why you are calling." I wasn't sure what it wanted from me, so this time I tried saying "technical support." That worked because then it responded, "Okay, technical support. Before I transfer you, I need a code from the sticker on the bottom of your device. If you see a six or seven-character code, say service tag."

I told the system, "I don't see it," because I wasn't near my laptop and didn't want to bother until I was talking to the actual agent. That worked out well, as it simply responded, "No problem, I can still get you to the right technician. I just need to collect a little more information. What is your device primarily for, personal or business use?" 

Once I said personal use, it asked me what type of device it was and I responded that it was a laptop. Then it asked for the model type and after I said Inspiron, it told me, 'Hold on while I transfer you." This part was a bit weird because the line went dead like it had hung up on me, but it didn't. It was just dead silence, but in about a minute a tech specialist picked up so I'm glad I didn't hang up. He had a thick accent but discussed a few things I could try to see if it would fix the problem and was mostly helpful. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Dell - Tech Support Premium Support Phone Number 800-624-9896 - Info & Statistics

Phone number to dial800-624-9896
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingPremium Support
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanPress 3; press 2. That will get you with a live operator who will transfer you to your tech support department
Average wait16
Current wait18
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or email or chat or web or facebook or twitter
Quality of communication88%
Quality of help61%
Customer votes5,189
Best phone number877-293-1197
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Dell - Tech Support's 800-624-9896 Premium Support Number

This Dell - Tech Support phone number is ranked #2 out of 3 because 52,992 Dell - Tech Support customers tried our tools and information and gave us feedback after they called. The reason customers call 800-624-9896 is to reach the Dell - Tech Support Premium Support department for problems like Refund a Charge, Warranty Claim, Repair Claim, Appointment Setup, Return an Order. As far as we can tell, Dell - Tech Support has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Dell - Tech Support has 3 phone numbers and 9 different ways to get customer help. We've compiled information about 800-624-9896 and ways to call or contact Dell - Tech Support with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Dell - Tech Support

Calling Dell - Tech Support at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-624-9896. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Dell - Tech Support Premium Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Dell - Tech Support Once on the phone with Dell - Tech Support's Premium Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Dell - Tech Support in General

While 800-624-9896 is Dell - Tech Support's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-293-1197 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Dell - Tech Support help by calling them, is that other customers give their customer support at this number a 88% score for their communication skills and a 61% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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