How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dell - Sales phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Then say "None of these."
Here is how our research team describes the way the Dell - Sales phone system greets you: What can I help you with today? (Respond to the question.)
Below are some clips we've found from Dell - Sales's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for choosing Dell. Your call may be recorded quality assurance and training purposes.
Now what can I help you with today?
In a few words, please tell me what you're calling about, or just choose from one of these options."
Excerpt from a call with Dell - Sales
Friday, February 9, 2024 6:45 PM
What are the hours and when should I call?
Dell - Sales operates the call center for this 800-624-9897 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Sales phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Sales staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell - Sales is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Dell - Sales is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell - Sales staffs the call center well on Tuesday.
Why call this Dell - Sales number?
Below is a sample of recent calls to Dell - Sales, and their purpose. Are any of these similar to the reason you are trying to call?
Order issue with received item: "Hi. I had a problem with my order as the item received was not new and poorly packaged."
- From a call lasting 6m 18s , Feb 9, 2024 6:45 PM
Seeking service or parts: "I need to order some parts for my Dell computer."
- From a call lasting 2m , Jan 19, 2024 10:22 PM
Fraudulent order: "I did not place this order, it's fraudulent."
- From a call lasting 1m 37s , Jan 19, 2024 4:42 PM
Reported fraudulent order: "There was a fraudulent order placed with my email address."
- From a call lasting 1m 52s , Jan 19, 2024 4:40 PM
Computer repair inquiry: "I wanna talk to a representative."
- From a call lasting 2m 54s , Jan 6, 2024 8:16 PM
More Ways to Contact Dell - Sales Customer Service
There are of course other ways to contact Dell - Sales customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Dell - Sales customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dell - Sales's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Sales agent. This phone number is Dell - Sales's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-9897 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell - Sales first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dell - Sales has 1 phone number. It's not always clear what is the best way to talk to Dell - Sales representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell - Sales. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell - Sales. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.