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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DHL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Help with something else" at the first menu, then say, "Representative."
Here is how our research team describes the way the DHL phone system greets you: Which would you like to do? Schedule pickup, track a package, get a rate quote, find a drop-off location, or something else?
Below are some clips we've found from DHL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling BHL.
For your convenience, we have live chat available at myDHL dot com.
Due to high holiday volumes, you may see your package is on hold.
Rest assured, no is required from your end.
Our team is actively working to resolve this.
Please check my DHL dot com for the latest updates.
Thank you for your understanding and patience.
DHL Express Express, your specialist in international shipping.
For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
Something else. Is that right?"
Excerpt from a call with DHL
Tuesday, January 9, 2024 8:16 PM
They may ask you to enter information with the dial pad
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do?
Say, schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
Alright. Using the keypad, please enter your ten digit tracking number followed by the pound key."
Excerpt from a call with DHL
Thursday, February 1, 2024 7:00 PM
The first phone menu
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else?
For anything else, such as a billing question or delivery notice, say help with something else or press five.
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two."
Excerpt from a call with DHL
Sunday, March 24, 2024 10:36 PM
What are the hours and when should I call?
DHL operates the call center for this 800-225-5345 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 613 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL is Sunday.The most busy day to call is Friday, which averages 352% more phone calls by comparison.Again, this is based on a sample of 613 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call DHL is Wednesday.
Why call this DHL number?
Below is a sample of recent calls to DHL, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about customs fees: "I wanted to know what the customs were or, like, how that works for shipping suitcases."
- From a call lasting 10m 52s , Apr 3, 2024 7:34 PM
Package held in Italy: "Package sent to Italy three weeks ago is still being held and unable to reach anyone at DHL contact number in Italy."
- From a call lasting 4m 2s , Mar 22, 2024 3:15 PM
Checking on job application: "I was trying to reach the HR department so I can see about my job application."
- From a call lasting 3m 44s , Mar 19, 2024 7:43 PM
Delivery issues: "I've been trying to get a package but it keeps being denied, even at the pickup location."
- From a call lasting 3m 55s , Mar 11, 2024 5:20 PM
Clearance delay: "I need to unblock my shipment which is undergoing a clearance event."
- From a call lasting 2m 16s , Mar 7, 2024 5:16 PM
Package tracking issue: "I need to figure out where this package is."
- From a call lasting 10m 49s , Mar 6, 2024 1:09 AM
Package not delivered: "I was home all day, but nobody rang the doorbell, nobody knocked on the door."
- From a call lasting 5m 59s , Feb 19, 2024 8:38 PM
Inquiring about shipping rates: "I want to know how much per pound you charge for shipping from Montego Bay, Jamaica to Montreal."
- From a call lasting 2m 27s , Feb 19, 2024 8:11 PM
Clarify delivery attempt: "There was no attempt to deliver the package here ever."
- From a call lasting 17m 46s , Feb 14, 2024 4:05 PM
Package delivery inquiry: "I had a package coming from England, and my package has been at the DHL Birmingham, Alabama depot for ten days, only living two hours away."
- From a call lasting 7m 4s , Feb 2, 2024 6:30 PM
More Ways to Contact DHL Customer Service
There are of course other ways to contact DHL customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- DHL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL agent. This phone number is DHL's best phone number because 15,234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Track order, Complaint, Issue with order, Lost package, Make a shipment and other customer service issues. Rather than trying to call DHL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DHL has 2 phone numbers. It's not always clear what is the best way to talk to DHL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.