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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Crystal Springs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Crystal Springs number should go right to a real human being
Below are some clips we've found from Crystal Springs's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Hello. Thank you for calling Primo Water, bringing delicious sustainable brands like Sparklets, Crystal Springs, and Mountain Valley right to your door.
After your call, please stay on the line for a brief survey about your experience today with customer care.
For English, stay on the line.
We do not see an account associated with the phone number you are calling from."
Excerpt from a call with Crystal Springs
Wednesday, March 27, 2024 8:12 PM
The first phone menu
"Hello. Thank you for calling Primo Water, bringing delicious sustainable brands like Sparklets, Crystal Springs, and Mountain Valley right to your door.
After your call, please stay on the line for a brief survey about your experience today with customer care.
For English, stay on the line.
We do not see an account associated with the phone number you are calling from.
If you are a current customer, press one.
If you are calling to learn more information about our services, press two."
Excerpt from a call with Crystal Springs
Monday, February 19, 2024 9:43 PM
In fact, much of this information on this page is superfluous because this Crystal Springs phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Crystal Springs operates the call center for this 800-201-6218 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crystal Springs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crystal Springs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Crystal Springs is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Crystal Springs is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Crystal Springs number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Crystal Springs number?
Below is a sample of recent calls to Crystal Springs, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering water for father-in-law: "My father-in-law wanted to order one bottle of water."
- From a call lasting 5m 58s , Mar 27, 2024 8:12 PM
Water delivery inquiry: "You didn't get our water delivery?"
- From a call lasting 10m 49s , Mar 11, 2024 1:33 PM
Billing invoice issues: "I'm not understanding why I wasn't contacted after I stopped my automatic payment."
- From a call lasting 10m 24s , Feb 19, 2024 9:43 PM
More Ways to Contact Crystal Springs Customer Service
There are of course other ways to contact Crystal Springs customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Crystal Springs customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Crystal Springs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crystal Springs agent. This phone number is Crystal Springs's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-201-6218 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Crystal Springs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Crystal Springs has 2 phone numbers. It's not always clear what is the best way to talk to Crystal Springs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Crystal Springs. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crystal Springs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.