How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Consumer Reports phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6.
Here is how our research team describes the way the Consumer Reports phone system greets you: To make a change to your address, press 1. To place an order or make a payment for your membership, press 2. To make a donation or get assistance with an existing donation, press 3. To cancel your membership, press 4. For assistance logging in or resetting your CR.org password, press 5. For all other inquiries, press 6.
Below are some clips we've found from Consumer Reports's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"We value your opinion. If you'd like to participate in a two question survey after your call, please press one.
Or press two if you do not.
Please listen carefully as our options may have changed.
If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report.
Here, we list what was reported over the last five years."
Excerpt from a call with Consumer Reports
Friday, January 12, 2024 6:17 PM
The first phone menu
"Thank you for calling Consumer Reports.
Please listen carefully as our options may have changed.
For help with a missed or damaged issue, please chat or email us at c r dot org forward slash contact.
Please allow seventy two hours for your email to be processed.
You can chat with a live agent Monday through Friday ten AM to seven PM Eastern Standard Time.
Or Saturday, nine thirty AM to six PM Eastern Standard Time.
Do you have a suggestion on a product to test or subject to write about?
We love getting suggestions as well as hearing your experiences as a consumer.
Please visit c r dot org forward slash contact and send us an email.
Everything we receive is reviewed and made available to our editorial staff.
We value your opinion. If you'd like to participate in a two question survey after your call, please press one.
Or press two if you do not."
Excerpt from a call with Consumer Reports
Wednesday, April 3, 2024 5:37 PM
After you press 2
"Please listen careful as our options may have changed.
If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report.
Here, we list what was reported over the last five years.
To make a change to your address, press one.
To place an order or make a payment for your membership, press two."
Excerpt from a call with Consumer Reports
Wednesday, February 21, 2024 9:29 PM
What are the hours and when should I call?
Consumer Reports operates the call center for this 800-333-0663 phone number Mon-Fri 8am-8pm, Sat 9:30am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 176 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Reports phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Reports staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumer Reports is Saturday.The most busy day to call is Monday, which averages 320% more phone calls by comparison.Again, this is based on a sample of 176 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Consumer Reports is Friday.
Why call this Consumer Reports number?
Below is a sample of recent calls to Consumer Reports, and their purpose. Are any of these similar to the reason you are trying to call?
Payment confirmation issue: "I paid consumer report. It didn't tell me how much I paid."
- From a call lasting 12m 35s , Apr 3, 2024 5:37 PM
Quality issue with purchased vehicle: "I bought a truck and had issues with the motor despite being told it was fixed by the seller."
- From a call lasting 16m 41s , Mar 14, 2024 9:09 PM
Change of address request: "I'd like to change my address from the Florida address to the Pennsylvania address."
- From a call lasting 5m 19s , Feb 29, 2024 6:43 PM
Billing inquiry: "I see I have an old bill, second notice, and I wanted to make sure that I am up to date."
- From a call lasting 7m 5s , Feb 26, 2024 3:46 PM
Cancel subscription request: "She wants to cancel her subscription. She's eighty five and doesn't plan on buying anything major or dealing with any of that stuff."
- From a call lasting 4m 20s , Feb 21, 2024 9:29 PM
Unwanted bill charges: "I didn't even order this consumer reports and now I'm being charged for it."
- From a call lasting 2m 45s , Feb 5, 2024 7:17 PM
Subscription inquiry: "I'm getting this because I have the information about the cars."
- From a call lasting 27m 26s , Jan 31, 2024 4:50 PM
Update account name: "I just wanted to tell you to change my name on here."
- From a call lasting 6m 51s , Jan 31, 2024 2:02 PM
Seeking leaf blower report: "I'm trying to find a copy of my report on battery-operated leaf blowers that Consumer Reports rated very good."
- From a call lasting 6m 54s , Jan 23, 2024 5:46 PM
Cancel subscription request: "I wanted to cancel this, I can't handle it at this time."
- From a call lasting 2m 36s , Jan 12, 2024 6:17 PM
More Ways to Contact Consumer Reports Customer Service
There are of course other ways to contact Consumer Reports customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Consumer Reports, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Consumer Reports, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Consumer Reports customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumer Reports's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Reports agent. This phone number is Consumer Reports's best phone number because 9,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0663 include and other customer service issues. Rather than trying to call Consumer Reports first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Consumer Reports has 1 phone number. It's not always clear what is the best way to talk to Consumer Reports representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumer Reports. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Reports. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.