Toll free, twenty four hours, seven days a week, I see you have a modem restart in progress. Is that what you're calling about?"
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. Enter or say the ZIP code where you have or want service."
If you need a minute to look it up, press the star key. Just use your keypad to enter it. If you need time to find it, press star."
When calling Comcast for customer support, callers have the option to speak with a representative to troubleshoot current problems, make plan adjustments or sign up for new service. Since I'm not a current customer, I called Comcast to learn about offers for high-speed internet for home use. Upon calling, an automated recording informs customers they have reached Xfinity, which is owned by Comcast. Callers are also told that their call may be monitored or recorded, with a choice to press nine for Spanish.
I waited for menu options and was prompted instead to enter the zip code where I currently have and/or need service. The system didn't find an account based on my ZIP Code since I'm not a customer, so I was given further options to enter an account number or say the words 'new customer' for assistance. After choosing to respond with 'new customer,' I was placed on a brief hold before a customer service representative answered.
She first asked me some basic questions, such as my name, phone number and ZIP Code, before I was able to make my request. She also shared that government assistance is available to help cover a portion of any internet plan if I qualify based on whether I receive food stamps, Medicaid or other low-income support. Since this didn't apply to my circumstances, we moved on, and I told the rep I was interested in high-speed internet.
After searching my address in her database, the rep shared a few current offers for high-speed internet at a lower cost than what I'm currently paying. She explained I would need to pay a one-time installation fee with a new modem but could access reliable internet service for up to two years at around $30 per month. This offer would support web service for up to five devices, including gaming consoles. While there is no contract, she told me the offer is only applicable for 48 months and there could be a price increase at that time. However, she said Xfinity/Comcast tries to work with customers to maintain the best deals.
In addition, the rep shared a few other offers that might work better for personal use at home and was very patient in detailing how the installation would work. She said internet customers can also take advantage of discounted rates for Xfinity's mobile service for smartphones and tablets and streaming and TV. I explained that I wasn't ready yet to decide but would like time to review the offers she provided. She was obliging and offered to call me back at the end of the week to follow up.
Overall, the call was productive but took some time, a total of 15 minutes, so callers should be prepared to find a quiet place to talk and listen. The rep was friendly, helpful and knowledgeable while providing multiple options that could fit my budget and needs.
This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm EST according to customers. In total, Comcast has 10 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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