Toll-free·Calls Customer Service·Most popular Comcast number
Q:How do I get a live human at Comcast?
A:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
Q:Does Comcast offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-7pm EST.The least busy day is Saturday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes and 51 seconds.The longest hold times are on Saturday, and the shortest are on Tuesday.
Toll-free · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?
Toll-free · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about?
Toll-free · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?
Toll-free · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?
Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
Here is how our research team describes the way the Comcast phone system greets you: I have the numbers of your street address as ????. Is this the account you are calling about?
Below are some clips we've found from Comcast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"If you need a minute to look it up, press the star key. Otherwise, just tell me the ten digit phone number for the account you're calling about."
Excerpt from a call with Comcast
Sunday, March 31, 2024 10:34 AM
They may ask your reason for calling (instead of a menu)
"Let's try this. Just use your keypad to enter it.
If you need time to find it, press star.
Is that right? Say yes or no.
Is this the account you're calling about?
I can store your information to match to this account whenever you call from this number.
That way, you won't have to confirm your address on each call.
Again, If you'd like in order to continue to an agent, I'll need to know why you're calling."
Excerpt from a call with Comcast
Tuesday, April 9, 2024 3:58 PM
They may ask you to enter information with the dial pad
"If you need time to find your account number, press star.
Otherwise, just enter the account number now."
Excerpt from a call with Comcast
Friday, February 16, 2024 4:44 AM
They may ask you to say or enter information
"Which would you like to use?
Please say or enter any phone number a associated with your account."
Excerpt from a call with Comcast
Monday, April 1, 2024 3:57 PM
They may need to look up your account
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up. Which would you like to use?"
Excerpt from a call with Comcast
Monday, April 1, 2024 3:12 PM
The first phone menu
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone or account number to look you up.
Say phone number or account number.
Please say or enter any phone number.
If you need a minute to look it up, press the star key.
Just use your keypad to enter it. If you need time to find it, press star."
Excerpt from a call with Comcast
Wednesday, March 13, 2024 6:47 PM
What are the hours and when should I call?
Comcast operates the call center for this 800-266-2278 phone number Mon-Sat 8am-7pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,921 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Comcast is Saturday.The most busy day to call is Thursday, which averages 25% more phone calls by comparison.Again, this is based on a sample of 1,921 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Saturday, which is 719% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
Longest
The best time to call
In summation, the best day to call Comcast is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Comcast staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Comcast number?
Below is a sample of recent calls to Comcast, and their purpose. Are any of these similar to the reason you are trying to call?
Billing payment issue: "We were supposed to pay twenty four, now it's sixty."
- From a call lasting 34m 53s , Apr 12, 2024 7:05 PM
Issue with automatic payment: "I received an email saying my automatic payment failed to process for this month's bill."
- From a call lasting 4m 57s , Apr 9, 2024 6:34 PM
Plan and billing issues: "You guys promised me one plan and then you promised a certain price, and then the price ended up being a lot higher."
- From a call lasting 17m 5s , Apr 8, 2024 12:44 PM
Internet connectivity issue: "We don't seem to have Internet right now. Did something go out in our area?"
- From a call lasting 11m 3s , Apr 7, 2024 8:58 PM
Billing inquiries and cancellation: "I got a charge on here, and I don't even know what it's doing. "
- From a call lasting 51m 20s , Apr 5, 2024 5:30 PM
Billing inquiry: "I never signed up for Comcast and want to understand my Xfinity bill for Wi Fi."
- From a call lasting 68m 43s , Apr 3, 2024 9:58 PM
Inquiring about group discount: "I was just wondering if we could get everybody on with Comcast for a good discount since we have fifty one units."
- From a call lasting 23m 27s , Apr 3, 2024 2:31 PM
Billing discrepancy inquiry: "Can you check that for me?"
- From a call lasting 6m 44s , Apr 2, 2024 6:23 PM
Billing concerns and outage: "I used to pay thirty something a month for Xfinity, and then all of a sudden, a couple months ago, it jumped up to seventy five a month."
- From a call lasting 22m 12s , Mar 30, 2024 8:03 PM
Payment update and website trouble: "I was trying to get on to the Xfinity site to update my payment information, however, I went into an endless loop where it wanted me to keep resetting my password."
- From a call lasting 13m 22s , Mar 30, 2024 1:19 AM
When calling Comcast for customer support, callers have the option to speak with a representative to troubleshoot current problems, make plan adjustments or sign up for new service. Since I'm not a current customer, I called Comcast to learn about offers for high-speed internet for home use. Upon calling, an automated recording informs customers they have reached Xfinity, which is owned by Comcast. Callers are also told that their call may be monitored or recorded, with a choice to press nine for Spanish.
I waited for menu options and was prompted instead to enter the zip code where I currently have and/or need service. The system didn't find an account based on my ZIP Code since I'm not a customer, so I was given further options to enter an account number or say the words 'new customer' for assistance. After choosing to respond with 'new customer,' I was placed on a brief hold before a customer service representative answered.
She first asked me some basic questions, such as my name, phone number and ZIP Code, before I was able to make my request. She also shared that government assistance is available to help cover a portion of any internet plan if I qualify based on whether I receive food stamps, Medicaid or other low-income support. Since this didn't apply to my circumstances, we moved on, and I told the rep I was interested in high-speed internet.
After searching my address in her database, the rep shared a few current offers for high-speed internet at a lower cost than what I'm currently paying. She explained I would need to pay a one-time installation fee with a new modem but could access reliable internet service for up to two years at around $30 per month. This offer would support web service for up to five devices, including gaming consoles. While there is no contract, she told me the offer is only applicable for 48 months and there could be a price increase at that time. However, she said Xfinity/Comcast tries to work with customers to maintain the best deals.
In addition, the rep shared a few other offers that might work better for personal use at home and was very patient in detailing how the installation would work. She said internet customers can also take advantage of discounted rates for Xfinity's mobile service for smartphones and tablets and streaming and TV. I explained that I wasn't ready yet to decide but would like time to review the offers she provided. She was obliging and offered to call me back at the end of the week to follow up.
Overall, the call was productive but took some time, a total of 15 minutes, so callers should be prepared to find a quiet place to talk and listen. The rep was friendly, helpful and knowledgeable while providing multiple options that could fit my budget and needs.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Comcast Customer Service
There are of course other ways to contact Comcast customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service through chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Comcast provides this option.
Comcast, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Comcast customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's best phone number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm ET according to customers. In total, Comcast has 8 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Comcast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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