ComEd Phone Number

Call ComEd customer service faster with GetHuman

  • Calls ComEd's Customer Service department
  • The average hold time is 20m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:45am
  • Popular issues for this call center: Setup service, Book appointment, Change appointment, Meter reading, and Cancel service.
  • Reach a live ComEd agent: Press 3 at the first menu. Then press 2.
  • What you hear when you call: For electrical issues or power outages, press 1. To pay your bill, press 2. For everything else, press 3.

What to expect when you call

Heard when the phone system first answers
"Welcome to ComEd. We are currently experiencing busy conditions with higher than normal wait times to speak with a representative. However, you may experience shorter wait times by calling back later today between three and six PM. We apologize for any inconvenience and appreciate your continued patience. For electrical issues or power outages, press one. To pay now, press two. For everything else, press three."
Excerpt from a call with ComEd
Wednesday, January 17, 2024 4:17 PM
They may ask you to enter information with the dial pad
"Welcome to ComEd. Your new account number is here. We've launched our new customer billing system to better serve our customers. Access to my account services are available. For more information and to find your new account number, please visit co med dot com slash billing update. Please ensure you are using your new account number when transacting with our automated system. Our office is currently closed.
To to access your account using your account number, press one.
Your phone number, press two. If you're calling to set up a Please enter your area code and phone number now."
Excerpt from a call with ComEd
Saturday, March 9, 2024 6:02 PM
They may need to look up your account
"Welcome to ComEd. Your new account number is here. We've launched our new customer billing system to better serve our customers. Access to my account services are available. For more information and to find your new account number, please visit co med dot com slash billing update. Please ensure you are using your new account number when transacting with our automated system. Also, customers will not be charged any late fees and will not be disconnected for nonpayment at this time. For electrical issues or power outages, press one. To pay now, press two.
For everything else our office is currently closed, but we welcome you to continue using our automated system.
In order to process your call, I'll need to look up your account."
Excerpt from a call with ComEd
Thursday, March 7, 2024 5:06 AM
The first phone menu
"Welcome to ComEd. New account numbers are launching. We are currently implementing a new customer billing system designed to better serve our customers. Most of our systems, including customer account services, are unavailable through Monday, February nineteenth. Our ability to process your requests are currently limited to reporting outages and other one at the main menu or by visiting us online at com ed dot com slash outage or our mobile app. For more information on what's changing, please visit co med dot com slash billing update.
Thank you for your patience. For electrical issues or power outages, press one.
For everything else, press two."
Excerpt from a call with ComEd
Thursday, February 15, 2024 5:55 PM
After you press 2
"In order to process your call, I'll need to look up your account.
To access your account using your account number, press one.
Your phone number, press two."
Excerpt from a call with ComEd
Friday, February 23, 2024 1:33 PM

ComEd Customer Phone Number 800-334-7661 - Stats

Phone number to dial800-334-7661
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:45am
Average wait20 minutes
Current wait27 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, twitter
Quality of communication89%
Quality of help77%
Customer votes354
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

ComEd's Best Toll-Free/800 Customer Phone Number

This is ComEd's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ComEd agent. This phone number is ComEd's Best Phone Number because 14,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-334-7661 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call ComEd first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter. In total, ComEd has 1 phone number. It's not always clear what is the best way to talk to ComEd representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting ComEd - by phone or otherwise

While 800-334-7661 is ComEd's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via facebook.com/ComEd for Customer Service. If you think this information is inaccurate or know of other ways to contact ComEd please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for ComEd.

What is GetHuman's Relationship to ComEd?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like ComEd. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with ComEd, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our ComEd Customer Service page for more information.
ComEd Customer Service

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