Citibank Phone Number

Call Citibank customer service faster with GetHuman

  • Calls Citibank's Customer Service department
  • The average hold time is 13m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Dispute a Charge, Replacement Card, Get Banking Help, Account Access, and Make a Payment.
  • Reach a live Citibank agent: Calling the Citibank number above should go right to a real human being
  • What you hear when you call: How can I help you today? (Respond to the question.)

What to expect when you call

They may ask your reason for calling (instead of a menu)
"To accurately direct this call, I will need a little more information. In a few words, please tell me the reason you called."
Excerpt from a call with Citibank
Monday, February 26, 2024 6:55 PM
They may ask you to say or enter information
"Let me see if I can assist. You are now in our speech enabled system. To access our touch tone system, press star star at any time.
How would you like to access your information?
You can say credit card number, or you can also say Social Security number."
Excerpt from a call with Citibank
Thursday, February 8, 2024 8:04 PM

Calling Citibank Customer Care at 800-950-5114

Dec 18, 2023

I want to improve my credit score before applying for a new car loan to secure a better rate. I have a decent enough score, but a couple more points will get me into the excellent range. I just need a little more available credit, so I decided to look into a Citi credit card. I'm apprehensive about signing up for things online because of identity fraud, which I have been a victim of in the past, so I called the bank directly to talk about my options. 

Overall, my experience was pleasant, and I didn't have to wait too long to talk to someone, which was a bit of a surprise since Citibank is a major banking corporation, and if I needed to wait, I would've understood. I expected to be on hold for a while, but I ended up talking to someone within the first few minutes of my phone call, so that wasn't bad. People probably call daily about their credit cards, billing, savings accounts, loans and potential fraud, so they clearly do a good job of providing enough agents to address customers' needs. 

When I first called, an automated voice said, "Welcome to Citi Cards. This call may be monitored or recorded. How can I help you today?" I answered, "Open a new account," and the voice assistant responded, "Thanks for your interest in opening a Citi account. You can visit Citi.com to apply online. If you are already a Citi customer, you can apply using the Citi app. Otherwise, do you want to submit a new application over the phone?" After I replied yes, it told me to wait while it got someone to help me. 

At this point, I thought I might get to the hold line, but instead, I had another new array of options to get through first. This time, a different automated voice said, "Thank you for calling the Citi Cards application center. If you want to check the progress of a previously submitted application, our average processing time is 10 days. If it is after 10 days and you want to check the status of your application, please press 1. If you require assistance with an existing Citi card or retail account, please press 2. If you are calling to apply for a Citi credit card, please press 3, and you will be connected to the next available. If you are calling because you believe you received an outbound call from Citi with your call showing 800 Citi, please be informed that Citi would not place calls from this outbound number. The call was, therefore, placed by another organization. Citi cannot assist you from being removed from another outbound organization’s list."

It was quite the speech, but thankfully that was the last one because after a brief pause, once I chose option 2, it took me straight to an agent who helped me complete the application process. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Citibank Customer Phone Number 800-950-5114 - Stats

Phone number to dial800-950-5114
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait13 minutes
Current wait13 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat, twitter
Quality of communication58%
Quality of help69%
Customer votes6,449
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

This is Citibank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citibank agent. This phone number is Citibank's Best Phone Number because 93,786 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-5114 include Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment and other customer service issues. The Citibank call center that you call into has employees from Texas, Missouri, Virginia, Kentucky and is open 24 hours, 7 days according to customers. In total, Citibank has 6 phone numbers. It's not always clear what is the best way to talk to Citibank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Citibank, including live chat and their website / help desk and their Twitter handle. Visit our Citibank Customer Service page for more information.
Citibank Customer Service

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