Citi Cards Phone Number

Call Citi Cards customer service faster with GetHuman

  • Calls Citi Cards's Customer Service department
  • The average hold time is 11m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:45am
  • Popular issues for this call center: Account Access, Overcharge on Account, Cancel Account, Points Redemption, and Lost or Stolen Card.
  • Reach a live Citi Cards agent: Press ** for the voice-activated system. Next, say "Apply."
  • What you hear when you call: How can I help you? (Respond to the question.)

What to expect when you call

They may ask your reason for calling (instead of a menu)
"To accurately direct this call, I will need a little more information. In a few words, please tell me the reason you called."
Excerpt from a call with Citi Cards
Wednesday, March 13, 2024 8:44 PM
They may ask you to say or enter information
"I can assist with your balance inquiry, but first, let me access your information. You are now in our speech enabled system.
To access our touch tone system, press star star at any time.
How would you like to access your information? You can say credit card number, or you can also say Social Security number."
Excerpt from a call with Citi Cards
Monday, February 26, 2024 8:21 PM
The first phone menu
"Welcome to Citi cards. This call may be monitored or recorded. How can I help you today? Let me transfer you for further assistance. How would you like to access your account information?
To use your account number, press one.
To use your Social Security number, press two.
If you would like to apply for a new account, press three."
Excerpt from a call with Citi Cards
Thursday, January 11, 2024 11:45 PM

Citi Cards Customer Phone Number 800-950-5114 - Stats

Phone number to dial800-950-5114
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:45am
Average wait11 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication69%
Quality of help76%
Customer votes4,884
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Citi Cards's Best Toll-Free/800 Customer Phone Number

This is Citi Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Cards agent. This phone number is Citi Cards's Best Phone Number because 42,174 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-5114 include Account Access, Overcharge on Account, Cancel Account, Points Redemption, Lost or Stolen Card and other customer service issues. The Citi Cards call center that you call into has employees from South Dakota and is open 24 hours, 7 days according to customers. In total, Citi Cards has 5 phone numbers. It's not always clear what is the best way to talk to Citi Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Citi Cards - by phone or otherwise

While 800-950-5114 is Citi Cards's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Citi Cards customers, is by calling their 800-633-7367 phone number for their Diamond Preferred Rewards department. Besides calling, the next favorite option for customers looking for help is via 800-633-7367 for Diamond Preferred Rewards. If you think this information is inaccurate or know of other ways to contact Citi Cards please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Citi Cards.

What is GetHuman's Relationship to Citi Cards?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citi Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

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Beyond the Phone Number

There are other ways to get in touch with Citi Cards, including their website / help desk. Visit our Citi Cards Customer Service page for more information.
Citi Cards Customer Service

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