How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chegg phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything; a representative will come on the line.
Here is how our research team describes the way the Chegg phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Below are some clips we've found from Chegg's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. It's Chegg. Thanks for calling. If you want help via SMS, press one.
You can also find answers to our most frequently asked questions in our help center by heading to chegg dot com slash help.
Otherwise, stay the line, and we will be with you shortly.
Heads up, this call may be recorded for quality assurance.
We're excited to share that our Chegg study pack subscription now includes DashPass student membership by DoorDash and Calm Premium for free.
As long as your subscription is active, you'll have access to these benefits.
Check out chegg dot com slash life slash perks to enroll now."
Excerpt from a call with Chegg
Friday, January 12, 2024 12:59 PM
What are the hours and when should I call?
Chegg operates the call center for this 855-477-0177 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chegg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chegg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chegg is Sunday.The most busy day to call is Monday, which averages 313% more phone calls by comparison.Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Chegg is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chegg staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Chegg number?
Below is a sample of recent calls to Chegg, and their purpose. Are any of these similar to the reason you are trying to call?
Refund inquiry: "I am just calling about the refund that I would like that I did yesterday for seven dollars and ninety nine cents."
- From a call lasting 6m 35s , Apr 20, 2024 7:13 PM
Refund for subscription: "I'm calling about a refund for a subscription I processed yesterday."
- From a call lasting 2m 38s , Apr 20, 2024 7:09 PM
Testing connection: "Hello? Could you hear me?"
- From a call lasting 1m 24s , Apr 20, 2024 7:07 PM
Trying to cancel subscription: "We're trying to cancel our subscription because the email it goes to is not live anymore."
- From a call lasting 14m 44s , Apr 18, 2024 2:04 AM
Password reset email not received: "I want to give my practice test, but I am not receiving any password reset mail."
- From a call lasting 3m 25s , Mar 30, 2024 6:23 PM
Unauthorized charges query: "I just wanted you to explain to me how these charges came."
- From a call lasting 23m 5s , Mar 18, 2024 5:19 PM
Billing inquiry: "I've been charged a subscription fee unknowingly after the free trial ended."
- From a call lasting 30m 9s , Feb 21, 2024 3:59 PM
Refund request: "Hello. I totally forgot that I have an study account. I paid for it. And can I get a refund for that?"
- From a call lasting 3m 12s , Feb 8, 2024 2:07 PM
Refund for subscription not received: "Actually, I paid for some subscription, like, two weeks ago or something, and after, like, two hours, I request a refund, and I still didn't get it."
- From a call lasting 20m 4s , Jan 29, 2024 3:34 PM
Issue with multiple charges: "We're trying to order a book for my son, used PayPal, looked like y'all charged me twice."
- From a call lasting 15m 25s , Jan 18, 2024 12:52 AM
More Ways to Contact Chegg Customer Service
There are of course other ways to contact Chegg customer service besides the phone. Below we list the best ones, by medium.
Click "Click here to request a refund" where the site mentions, then "already retuned your book but got charged a late fee" in bold blue. Click the link, click chat on the next screen then choose your topic to chat about.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Chegg provides this option.
Chegg, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Chegg customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chegg agent. This phone number is Chegg's best phone number because 48,966 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-477-0177 include Return an Order, Verification Status, Overcharge on Account, Cancel Account, Missing Order and other customer service issues. The Chegg call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Chegg has 1 phone number. It's not always clear what is the best way to talk to Chegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chegg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.