Toll-free · Phone number for Sapphire Cards, but they can service all other cards. Always answered by a live person. · Chase Sapphire - Enter your full 16-digit credit card account number.
Press 3 · Enter your full 16-digit credit card account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chase Credit Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Here is how our research team describes the way the Chase Credit Cards phone system greets you: Enter your full 16-digit credit card account number.
Below are some clips we've found from Chase Credit Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"If you need more time, press star.
If you are calling to report your card lost, stolen, or damaged, or to check the status of an application, press the pound key.
Please enter your full sixteen digit credit card account number."
Excerpt from a call with Chase Credit Cards
Monday, April 1, 2024 1:53 PM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase card services.
Please enter your full sixteen digit credit card account number.
If you need more time, press star.
If you are calling to report your card lost, stolen, or damaged, or to check the status of an application, press the pound key."
Excerpt from a call with Chase Credit Cards
Friday, March 22, 2024 5:39 PM
What are the hours and when should I call?
Chase Credit Cards operates the call center for this 800-432-3117 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 597 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Credit Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Credit Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chase Credit Cards is Sunday.The most busy day to call is Friday, which averages 97% more phone calls by comparison.Again, this is based on a sample of 597 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Chase Credit Cards is Wednesday.
Why call this Chase Credit Cards number?
Below is a sample of recent calls to Chase Credit Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with prequalification: "Why prequalify me if I'm denied for the card I applied for?"
- From a call lasting 18m 53s , Apr 4, 2024 12:14 PM
Urgent card delivery request: "I need the credit card delivered urgently because I'm leaving town on Sunday and the standard delivery time won't work."
- From a call lasting 11m , Mar 1, 2024 2:52 PM
Assistance with new card: "I was issued a new card, but it hasn't arrived yet and I need to make a purchase through the Chase Travel portal."
- From a call lasting 20m , Feb 23, 2024 7:52 AM
Issue with disputed transaction: "I still don't have a new card and never received the forms to dispute."
- From a call lasting 21m 2s , Feb 22, 2024 10:40 PM
Dispute with third party vendor: "I booked a hotel through a third party vendor, but they did not reimburse me for the stay after the hotel refunded the price."
- From a call lasting 3m 19s , Feb 22, 2024 10:35 PM
Checking credit availability: "I'd like to know the credit availability on my card."
- From a call lasting 10m 48s , Feb 14, 2024 3:50 PM
Update mailing address: "Let's send it to my house, the address is 3413 Molokai Road."
- From a call lasting 10m 18s , Feb 8, 2024 10:39 PM
Verification needed for application: "I received mail asking to verify information for my credit card application."
- From a call lasting 4m 4s , Jan 19, 2024 6:20 PM
Dispute on flight purchase: "I just wanna file a dispute on one of my purchases, it's $288 to American Airlines due to illness during my trip."
- From a call lasting 8m 35s , Jan 10, 2024 7:45 AM
Trouble receiving security code: "I can't receive the code to log into my online account because my phone number doesn't work for it."
- From a call lasting 20m 28s , Jan 8, 2024 8:06 AM
More Ways to Contact Chase Credit Cards Customer Service
There are of course other ways to contact Chase Credit Cards customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Chase Credit Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chase Credit Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Credit Cards agent. This phone number is Chase Credit Cards's best phone number because 28,482 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-3117 include Pay Bill, Lost or Stolen Card, Cancel Account, Dispute a Charge, Check Application Status and other customer service issues. The Chase Credit Cards call center that you call into has employees from Ohio, Illinois, Texas, Deleware, Florida and is open 24 hours, 7 days according to customers. In total, Chase Credit Cards has 5 phone numbers. It's not always clear what is the best way to talk to Chase Credit Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chase Credit Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Credit Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.