How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Charles Schwab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8 and then #. Next say "Representative" (You will need to say "Representative" a couple of times).
Here is how our research team describes the way the Charles Schwab phone system greets you: Please key in your account number, log-in ID number, or your Social Security number followed by the # key.
Below are some clips we've found from Charles Schwab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Charles Schwab and Company.
Please key in your account number, your login ID number, or your Social Security number followed by the pound key.
If you're not a Schwab brokerage client, press eight.
Followed by the pound key.
Please key in your account number, your login ID number, or your social Security number followed by the pound key.
If you're not a Schwab brokerage client, press eight followed by the pound key."
Excerpt from a call with Charles Schwab
Tuesday, January 2, 2024 2:25 AM
They may ask you to enter information with the dial pad
"Thank you for calling Charles Schwab and Company.
Please key in your account number, your login ID number, or your Social Security number followed by the pound key.
If
To further identify yourself, please enter the last four digits of your Social Security number followed by the pound key."
Excerpt from a call with Charles Schwab
Tuesday, February 13, 2024 6:33 PM
What are the hours and when should I call?
Charles Schwab operates the call center for this 800-435-9050 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 144 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Charles Schwab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Charles Schwab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Charles Schwab is Sunday.The most busy day to call is Monday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 144 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Charles Schwab is Wednesday.
Why call this Charles Schwab number?
Below is a sample of recent calls to Charles Schwab, and their purpose. Are any of these similar to the reason you are trying to call?
Account verification needed: "I've been depositing money since two days ago, and now my account number is Social Security ID show up."
- From a call lasting 10m 16s , Mar 22, 2024 8:41 AM
Request for missing tax information: "I never even got a ten ninety nine from the IRS since I've requested one, so can you help me with information on my holdings as far as any tax information goes?"
- From a call lasting 10m 6s , Mar 15, 2024 2:46 PM
Money transfer inquiry: "I need to transfer five hundred dollars into my checking account."
- From a call lasting 9m 52s , Mar 13, 2024 9:00 PM
Requesting 1099-R for 2021: "Yeah. Well, I just need to get a copy of my ten ninety nine r for twenty twenty one."
- From a call lasting 8m 50s , Feb 28, 2024 3:38 PM
Stolen debit card assistance: "My debit card was stolen and I need help with verifying my identity without access to my phone."
- From a call lasting 12m 49s , Feb 27, 2024 7:45 PM
Debit card activation: "I'm trying to activate my debit card."
- From a call lasting 5m 34s , Feb 19, 2024 2:48 PM
Password reset assistance: "Hi. It's been a while since I've logged in to TD Ameritrade."
- From a call lasting 12m 12s , Feb 16, 2024 5:13 PM
Assistance with account management: "Hi. I'm new to this and inherited this account over a year ago, need help transferring funds and changing settings."
- From a call lasting 22m 7s , Feb 13, 2024 6:33 PM
Trouble logging into new account: "I'm trying to log into my new account but the link is not working and I can't access it through the app."
- From a call lasting 4m 16s , Feb 12, 2024 9:40 AM
Trouble logging into new account: "I opened an account but can't log in with the new link I received."
- From a call lasting 8m 47s , Feb 12, 2024 9:25 AM
More Ways to Contact Charles Schwab Customer Service
There are of course other ways to contact Charles Schwab customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Charles Schwab provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Charles Schwab customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Charles Schwab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Charles Schwab agent. This phone number is Charles Schwab's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9050 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Charles Schwab first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Charles Schwab has 3 phone numbers. It's not always clear what is the best way to talk to Charles Schwab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Charles Schwab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Charles Schwab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.