CenturyLink Customer Service
Phone Number & Contact Information
Toll-free·Calls Existing Customer Account & Tech Support·Most popular CenturyLink number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one. Otherwise, say starting with the area code, please say or enter a ten digit number associated with your account or your nine digit billing account number."
They may ask your reason for calling (instead of a menu)
Gathering some additional information. Please tell me what you're calling about."
They may ask you to enter information with the dial pad
Please listen carefully. Please listen carefully. Our op starting with the in order to in order please enter the five digit ZIP code for the address you are calling about."
They may ask you to say or enter information
The first phone menu
Our options have recently changed. If you are already a CenturyLink customer, or you are calling about a recent order, say yes or press one. Otherwise, say no or press two."
After you press 2
"Please listen carefully. Our options have re for new CenturyLink service, say new customer, or press one. To report a dangerous condition such as a line down or damage telephone pole, say damage or press two."
What are the hours and when should I call?
Why call this CenturyLink number?
My Experience Calling 800-201-4099
Calling this number for CenturyLink was slightly confusing, but eventually, I did get to talk to someone, and they were able to assist me and answer my questions. I assumed that I had CenturyLink service because that is the internet provider that I signed up with, but apparently, someone else under their umbrella handles my area service. So I got transferred to another customer service line, which was a bit unexpected. However, the agent, Dora, explained the system to me when I spoke with her, and she was clear and helpful. Therefore, I wouldn't call this an entire waste of my time.
My original reason for calling was that I noticed that my bill was slowly sneaking up, and I wanted to see if they had any new promotions to offer me. I just wanted to talk to a sales agent because I know many times they can offer you promotions that you cannot find online on your own. Given that they are an internet provider, I bet there are thousands of reasons people could need their assistance. From technical support with internet service that isn't working to complaints about speeds to help with billing, they probably get a lot of phone calls. So the fact it only took me about two minutes to talk to someone was actually impressive.
When I first called, after an introduction, it said, "If you are already a customer or calling about a recent order, press 1 or say yes. Otherwise, say no or press 2." I pressed 1, and then it asked me to input a ZIP Code. This is where it got funny because the voice assistant stated, "Brightspeed is now servicing your account," and then I was moved to another service line. It only took a second, though, and a new voice assistant said welcome to Brightspeed and offered this directory: "If you are calling to sign up for a new service, press 1. If you are an existing customer, press 2. If you recently placed an order, press 3. If you need technical support, press 4."
I pressed 2, and then almost immediately, I was transferred to Dora, who spoke clear English and explained to me why I got moved. She also helped review available options and promotions that I could opt into, which helped reduce my bill. Overall, I would call again if I had any issues with my internet.
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Conclusion and closing notes
This is CenturyLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenturyLink agent. This phone number is CenturyLink's best phone number because 39,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-201-4099 include Setup Service, Lower My Bill, Transfer Service, Technical Support, Cancel Service and other customer service issues. The CenturyLink call center that you call into has employees from Louisiana, Idaho, Washington, Nebraska and is open Mon-Fri 8am-6pm CT according to customers. In total, CenturyLink has 4 phone numbers. It's not always clear what is the best way to talk to CenturyLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CenturyLink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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