Catherines Phone Number

Call Catherines customer service faster with GetHuman

  • Calls Catherines's Customer Service department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Catherines agent: Direct to a human

What to expect when you call

Heard when the phone system first answers
"Welcome to Katherine's. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request. If you're calling about a recently placed order, press one. For new orders, press two."
Excerpt from a call with Catherines
Wednesday, January 17, 2024 6:04 PM
The first phone menu
"Welcome to Katherine's. This call may be monitored and recorded for record keeping training, and quality assurance purposes. By shopping with us, you agree to our terms use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two.
For credit account questions, or to make a payment, press three.
For all other questions, press four."
Excerpt from a call with Catherines
Wednesday, February 7, 2024 7:33 PM
After you press 3
"For all other quest if you do not have your account number and would like to check your available credit, or to make a payment, press one.
If you have your account number and would like to check your available credit, press two."
Excerpt from a call with Catherines
Friday, March 8, 2024 1:59 AM

Catherines Customer Phone Number 800-489-3616 - Stats

Phone number to dial800-489-3616
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait2 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication71%
Quality of help86%
Customer votes633
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Catherines's Best Toll-Free/800 Customer Phone Number

This is Catherines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Catherines agent. This phone number is Catherines's Best Phone Number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-489-3616 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Catherines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Catherines has 2 phone numbers. It's not always clear what is the best way to talk to Catherines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Catherines - by phone or otherwise

While 800-489-3616 is Catherines's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Catherines customers, is by calling their 866-886-4720 phone number for their Product Support department. Besides calling, the next favorite option for customers looking for help is via 866-886-4720 for Product Support. If you think this information is inaccurate or know of other ways to contact Catherines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Catherines.

What is GetHuman's Relationship to Catherines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Catherines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Product Support866-886-4720

Beyond the Phone Number

There are other ways to get in touch with Catherines, including live chat and their website / help desk. Visit our Catherines Customer Service page for more information.
Catherines Customer Service

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