CareFirst Claims Department Phone Number
Q:How do I talk to a human at this number?
A:Say "Operator" during the voice automated system.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 7am-6pm EST. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
More CareFirst Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CareFirst phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator" during the voice automated system.
What are the hours and when should I call?
CareFirst operates the call center for this 877-691-5856 phone number Mon-Fri 7am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 570 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CareFirst phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CareFirst staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CareFirst is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 570 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call CareFirst is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CareFirst staffs the call center well on Monday.