CarMax Inc. Customer Service Phone Number

Hold time now: 8 mins (avg 3)
Best time to call: 1:45pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular CarMax Inc. phone number (it's ranked #2). Most customers call 800-519-1511 for support: Click here for best option

Other customers got on the phone recently because:

My sister bought a car from Car max in August of this year. We did not realize that she...
Hi **Want to talk about car sale process to someone at CarMax. Please get back ASAP.**R...
How to pay off car loan early.
Follow up from previous call with Ms. Anna, customer service relations
I just purchased a **** Ford Escape SEL at Knoxville Carmax on ********. The sales asso...
Left dealership after *:** pm after purchasing new vehicle and ten minutes later the mo...
I have a flat and need a tow truck
WORST CUSTOMER SERVICE EVER!!*Waited an hour just to get a voice in the sale department...
I'm not happy with lmy car I've been trying to call carfax for * weeks now and no one a...
I want to return my car I got it because that was only choice so I want a jeep wrangler.
looking to buy a**** ford expedition el from the stockbridge ga location, I had it ****...
Hi, I’m trying to reach the business center to cancel MaxCare on a vehicle I purchased...
Hello my name is Michelle Bakhoum and I just recently purchased a vehicle from you guys...
I brought a vehicle in yesterday that I purchased a month ago. I was told it would work...

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CarMax Inc. Customer Service Phone Number 804-747-0422 - Info & Statistics

Phone number to dial804-747-0422
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8:30am-8pm EST
Best time to dial1:45pm
Navigate phone maze to a humanDirect to human
Average wait3
Current wait8
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone
Quality of communication92%
Quality of help74%
Customer votes583
Best phone number800-519-1511
Information last updatedSat Jan 15 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

CarMax Inc.'s 804-747-0422 Customer Service Number

This CarMax Inc. phone number is ranked #2 out of 2 because 1,212 CarMax Inc. customers tried our tools and information and gave us feedback after they called. The reason customers call 804-747-0422 is to reach the CarMax Inc. Customer Service department for problems like Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program. As far as we can tell, CarMax Inc. has call center locations in null and you can call during their open hours Mon-Fri 8:30am-8pm EST. CarMax Inc. has 2 phone numbers and 2 different ways to get customer help. We've compiled information about 804-747-0422 and ways to call or contact CarMax Inc. with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling CarMax Inc.

Calling CarMax Inc. at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from CarMax Inc. Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with CarMax Inc.'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting CarMax Inc. in General

While 804-747-0422 is CarMax Inc.'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-519-1511 is their best customer phone number overall, and we have put together a comparison of their 2 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach CarMax Inc. help by calling them, is that other customers give their customer support at this number a 92% score for their communication skills and a 74% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

CarMax Inc. Contact Info

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Customer Service800-519-1511

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